The 2020-2025 strategic plan has been created in order to support the Canadian Hearing Services bold vision of a barrier-free society for Deaf and hard of hearing Canadians. Through broad consultation with the many communities that we serve, as well as partners that help us deliver, we have developed a plan that will allow us to achieve this future state.
Fundamentally, we believe that CHS plays an integral role in delivering professional services and products that empower the Deaf and hard of hearing to overcome barriers to participation; therefore, this sits at the core of our mission.
The plan’s strategic focus is to better engage and serve our diverse groups by evolving and enhancing our professional services and care offerings to become the most comprehensive full-service, innovative hearing health care provider in Canada. We recognize that this represents a profound evolution of the organization today. In order to bring this to life, Canadian Hearing Services is committed to four overarching strategic priorities .