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Strategic Plan

Strategic Plan 2017 to 2020


In June 2017, the Board of Directors of CHS approved a strategic plan for 2017 – 2020.

This Plan, which was developed by the Leadership Team working with the Board, lays out CHS's strategic goals for the next three years and the priorities it will focus on to achieve those goals.

Since its inception more than 77 years ago, CHS has always worked hard to support and to meet the needs of all the communities it serves, namely people who are Deaf and hard of hearing. CHS has diligently worked to champion accessibility in the workplace, including healthcare, education and legal settings. As a service provider, CHS has always provided a broad range of products and services that remove barriers to communication, advance hearing health, and promote equity.

The ultimate goal of the 2017 - 2020 Strategic Plan is to achieve a new level of national leadership. To achieve this, CHS will deliver a focused, more impactful range of services and products based on their community importance, financial sustainability and the organization’s ability to deliver them professionally and consistently.

This Plan will lay the groundwork for CHS in 2020 and beyond. Over the next three years, getting focused, getting great and getting national reinforces CHS’s Mission and Vision: to become the leading organization serving Deaf and hard of hearing Canadians across the country.    

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