Hearing Care Counselling for Ages 55+

older woman sitting across from support worker

Counselling services to help cope with hearing loss and improve communication


Due to the global pandemic, and in order to ensure the safety of our clients and staff, this service will be provided virtually for the foreseeable future.

Canadian Hearing Services offers free counselling services and supports to people aged 55 and over who have hearing loss to help improve communication with family, friends, and service providers; stay involved in social activities; and remain safe and independent at home.

Services are provided by hearing care counsellors in an accessible and safe environment, including home visits, in office appointments, or virtually. 

Who we serve


  • priority is given to people 55 years and older living with a hearing loss 
  • younger adults (aged 19 and over) with hearing loss who require home-based services

If you are under age 55, and need strategies to cope with your hearing loss, contact General Support Services at CHS.

We also educate care providers, service providers, and support groups on how to provide accessible services for people with hearing loss.

What we offer


Information and counselling

  • We provide you, your family, and other caregivers with information and counselling related to coping with hearing loss including:
  • understanding hearing loss
  • use, care, and maintenance of hearing aids and other listening systems
  • preparing for and managing difficult listening situations
  • selecting specialized communication equipment such as telephones, alarm clocks and television accessories
  • referrals to other community services

We offer education and training to consumers, family members, caregivers and the general public including:

  • family support and communication training
  • in-service training to home-support providers
  • presentations/community displays
  • workshops, classes and learning groups    
  • referral to other CHS programs and services or agencies that offer alternate services as needed

Communication devices
We provide information and assistance with:

  • assistive listening devices 
  • specialized telephones 
  • alerting devices 
How to request service


Email: Hearingcarecounselling@chs.ca
Phone toll free: 1-866-518-0000
TTY toll free: 1-877-215-9530

Online Contact Form