ASL

• Be treated with courtesy and respect regardless of your culture, ancestry, place of origin, citizenship, spiritual traditions, sex, gender identity and expression, sexual orientation, marital and family status or abilities.
• Equal communication access in receiving services and every effort will be made to ensure appropriate accommodations are provided.
• Be cared for by qualified staff and to have services provided in a manner that complies with legal, professional, ethical and other relevant standards.
• Be informed and involved in the planning of your care, be consulted about changes in your service, have a clear explanation of the services you will receive and who will provide them. 
• Give or refuse consent at any time.
• Be informed of the procedures for initiating complaints and to express concerns and recommend changes without fear of reprisals, interference, coercion or discrimination. 
• Be informed of CHS’s Mission, Vision, Values and policies.
• Have your personal health information kept confidential.

ASL

• Treat everyone with courtesy and respect free from abusive behavior, violence or harassment (including on social media).
• Provide all the information required and consent to services.
• Ask questions if you have not understood something. 
• Participate in your care plan to the best of your ability and tell us about changes that could affect your care goals.
• Notify your service provider of concerns about the service you are receiving.
• Follow cancellation policies and provide adequate notice if you cannot attend your appointment.
• Provide a safe working environment for the CHS service provider by:
  •  Maintaining acceptable levels of personal hygiene and dress, not wearing highly fragrant products
  •  Letting us know if you are sick so we can delay the visit until you are better.
  •  Refraining from disruptive behaviour and excessive noise while visiting CHS.
  •  Treating the CHS office area with respect and helping to keep it clean.
  •  Not using alcohol, marijuana or other substances before or during the visit.
  •  No weapons present during service delivery
  •  Not smoking during visits to your home.
  •  Securing pets during home visits.
  •  Ensuring that walkways to the home are well lit and clear of ice, snow and other hazards.
  •  Alerting us if you believe you may have bed bugs at home.

ASL

• Establishing goals with your input and striving to meet these goals.
• Maintaining your confidentiality, privacy and dignity.
• Maintaining professionalism and following a code of ethics.
• Not inflicting any personal values and standards onto you.

Individuals may be refused service if a CHS manager and employee agree that an individual has contravened one or more of the Client Responsibilities.