Distress Centres and Crisis lines in Ontario

Distress Centres/Crisis Lines in Ontario:

If you are facing a mental health Emergency, please contact 911, or go to your nearest hospital. 
If you are in crisis and need support, there are several organizations that can assist you.  See below for a list or organizations across Ontario: 

Crisis lines and distress centers in Ontario

211 Ontario

Information and referral for community, government, social and health services, including mental health resources across Ontario.
Call: 2-1-1
Toll-free: 1-877-330-3213
Website: https://211ontario.ca/how-can-i-help/ (Live chat and email available per region)

ONTX Ontario Online & Text Crisis Services (2pm to 2am)

It is very important that you register first for this service now before you are in a crisis.
Information- http://www.dcontario.org/PDF/ONTX_information.pdf
To use online: http://dcontario.org/ontx.html
Text:258258 (2pm – 2am daily)

 ConnexOntario

Provides free and confidential health services and information for people experiencing problems with alcohol and drugs, mental illness or gambling.
Phone: 1-866-531-2600 (voice)
Website: http://www.connexontario.ca/ (online chat and email options available)

Kids Help Phone

If you are a child or teen and need support, you can go to Kids Help
Phone: 1-800-668-6868 (voice), 
Text: CONNECT to 68686
Website: www.kidshelpphone.ca (online chat available)

Assaulted Women’s Helpline

TTY: 416-364-8762 & TTY Toll free: 1.866.863.7868
Phone: GTA- 416-863-0511 & toll free: 1-866-863-0511 
Text: #SAFE (#7233)
Seniors Safety Line: 1-866-299-1011
Website: http://www.awhl.org/

Local Distress Centres

Belleville

Text 911 is available in this region*

Crisis Intervention Centre (located at Belleville General Hospital)

613-969-5511, ext. 2753 (1-888-757-7766)- 24 hours
245 Dundas St. E / Belleville, ON K8N 5K5.
Hours onsite: 7:30am – 1130pm
Website: http://www.qhc.on.ca/crisis-intervention-centre-p1956.php

Addictions and Mental Health Services Hastings Prince Edward

Addictions and Mental Health Services Hastings Prince Edward is a community-based agency providing a range of client-centred services and supports throughout Hastings and Prince Edward Counties to individuals 16 and older.
15 Victoria Ave. Belleville, ON K8N 1Z5
Crisis phone: 613-969-7400, EXT. 2753
Phone: 613-967-4734
Fax: 613-968-4312
Website: https://hopedreamrecover.ca/

Brantford

Text 911 is available in this region*

Brant Community Healthcare System

This is a full Schedule 1 Facility. Combined crisis service including a 24/7 crisis line, a 24/7 psychiatric nursing assessment in the emergency room and crisis counselling. There is an 18-bed inpatient unit, medication clinic, counselling service, day hospital, outpatient service and education.
E Wing - 200 Terrace Hill Street
Brantford, Ontario N3R 1G9
Phone: 519-751-5544
Website: http://www.bchsys.org/hospital/services-list/mental-health-addiction/

St. Leonard's Community Services - Brantford Fairview Drive

“Provides programs and services in Addictions and Mental Health, Housing, Justice, and Employment that enable community members to overcome challenges through choices that result in positive change.”

24 Hour Mental Health Crisis Line: 519-759-7188 or toll free: 1-866-811-7188
Walk-In Service
7 Days a Week, 365 Days a Year, 11:00am – 8:00pm

Locations:
1-225 Fairview Drive, Brantford, ON – Addictions and Mental Health Services
135 Elgin St. Brantford, ON – Withdrawal Management and Treatment Services
331 Dalhousie St. Brantford, ON - Youth Resource center
Website: www.st-leonards.com

Brockville

Text 911 is available in this region*

Lanark, Leeds & Greenville Distress Centre

Address: 61 King Street East, Brockville, ON. K6V 1B2 (open Monday-Friday, 8am-4pm)
Phone: 613-345-1290
Toll free: 866-544-5614
Email: lostler@dslg.ca
Website: https://developmentalservices.com/aboutus

Brockville General Hospital Mental Health Crisis Line

Phone: 613-345-4600 
Toll free 1-866-281-2911
Website: http://www.bgh-on.ca/?PGID=24

Dufferin

Text 911 is available in this region*

Community Torchlight

A support service for people who are experiencing distress about their circumstances.
Phone: 1-888-821-3760 (open 24/7)
Website: http://torchlightcanada.org/

Durham Region

Text 911 is available in this region*

Distress Centre Durham Crisis Line

Available 24 hours & 7 days per week
Phone: 905-430-2522 
Toll-Free: 1-800-452-0688 
Email: dcd@distresscentredurham.com (not for emergencies)
Website: www.distresscentredurham.com

Durham Mental Health Service (DMHS) 

24 hours & 7 days per week: Crisis service, crisis beds, mental health beds, mobile crisis team
Phone: 905-666-0483
Toll Free: 1-800-452-0688.
E-mail: contact@dmhs.ca
519 Brock St. South, Whitby, ON, L1N 4K8
Website: www.dmhs.ca   

Ontario Shores Centre for Mental Health Sciences

Toll free Crisis phone: 1-800-263-2679
Central intake: 877-767-9642 Monday - Friday, 8:30 a.m. - 4:30 p.m. 
Website: http://www.ontarioshores.ca/

Guelph

Text 911 is available in this region*

Community Torchlight

24/7 Phones line: 1-888-821-3760 
There are 3 different lines, please refer to the website for more information:
Website: http://torchlightcanada.org/

Haliburton, Northumberland, Peterborough and City of Kawartha Lakes Regions

Four County Crisis 

Operates 24hrs, 7days/week
Phone: 705-745-6484 or Toll-free: 866-995-9933
Email: 4cc@peterborough.cmha.on.ca (For Deaf and hard of hearing- not a crisis response but checked daily)
Website: http://cmhahkpr.ca/programs-services/four-county-crisis/

Ross Memorial Hospital, Kawartha Lakes

There is a mental health crisis triage nurse in the Emergency Department.
The nurse is available Monday to Friday 8am - 11pm, Weekends 10am - 6pm. (No crisis nurse on stat holidays)
Ross Memorial Hosp
10 Angeline Street North
Lindsay, Ontario K9V 4M8
Phone: (705) 328-6064, Fax: (705) 328-6065

Women’s Resources

Services include: 24hr support line, emergency shelter, resources, & counselling
24 hr crisis support line: (These numbers will not appear on your phone bill)
705-878-3662 
Toll free: 1-800-565-5350
Website: http://womensresources.ca/
 

 

Halton

Text 911 is available in this region*

Canadian Mental Health Association/Halton COAST (Crisis Outreach and Support Team)

Provides short-term crisis support if you are experiencing a crisis related to your mental health and need help to cope, find other supports, and keep your housing.
TTY: 1-844-646-1700
Phone:  1-877-825-9011
Website: http://halton.cmha.ca/our-services/in-a-crisis/

Distress Centre Halton (can do text and online chat but limited service)

“Available for people of all ages and backgrounds whenever they need empathy, compassion and connection.
Phone:
905-849-4541 (Oakville)
905-681-1488 (Burlington)
905-877-1211 (Halton Hills)
Text: 647-557-6250   
Website: http://www.dchalton.ca/
 

Hamilton

Text 911 is available in this region*

Crisis Outreach and Support Team (COAST)

Phone: 905 972 8338 - 24 Hours
Toll Free:  1-844-972-8338
Website: http://coasthamilton.ca/

Kingston

Text 911 is available in this region*

Addiction & Mental Health Services- Kingston, Frontenac, Lennox & Addington

Crisis Line- Kingston: 613-544-4229 
Toll free: 1-866-616-6005
Crisis Line- Napanee: 613-354-7388 
Toll free 1-800-267-7877
Walk in Services:
385 Princess Street
Kingston ON K7L 1B9
70 Dundas Street East
Napanee ON K7R 1H9
Website: http://www.amhs-kfla.ca/

Mental Health Crisis walk-in clinics:

 

Kingston General Hospital Emergency Department

Website: http://www.kgh.on.ca/mental-health-care

Hotel Dieu- Emergency Psychiatry

Website: http://www.hoteldieu.com/programs-and-departments/urgent-care-centre

Hotel Dieu Adult Mental Health

Website: http://www.hoteldieu.com/programs-and-departments/adult-mental-health-program

Telephone Aid Line Kingston

Phone: 613 544-1771 (7pm – 3am everyday)
Website: http://telephoneaidlinekingston.com/

Sexual Assault Kingston

400 Elliott Avenue, Unit 1(Rockcliffe Plaza) Kingston, ON

24-hour Crisis Support Line

613-544-6424 
Toll free: 1-877-544-6424
Fax: 613-545-9744
Email: sack@sackingston.com
Website: http://www.sackingston.com/

Sexual Assault and Family Violence (located at Kingston General Hospital)

Website: http://www.kgh.on.ca/emergency-care/emergency-care-and-treatment/sexual-assault-and-family-violence

London

Text 911 is available in this region*

Reach Out

Confidential 24/7 information support and crisis services for people living with mental health and addictions concerns in Elgin, Oxford, Middlesex and London
Phone & Text: 519-433-2023
Toll Free number: 1-866-933-2023
Website: http://reachout247.ca/ (access to web chat)

Mental Health and Addictions Crisis Centre- Walk-in

648 Huron Street, London
Open 24/7 for crisis assessment and support for 16+ adults
Website: http://cmhamiddlesex.ca/crisis-services/

Ottawa

Text 911 is available in this region*

Mental Health Crisis Line

Provide service to people living in the City of Ottawa, Renfrew County, the United Counties of Prescott & Russell, the United Counties of Stormont, Dundas and Glengarry, and Akwesasne. 
Phone: 613-722-6914 (within Ottawa)
toll-free 1-866-996-0991 (outside of Ottawa)
Website: www.crisisline.ca

Distress Centre for Ottawa

Phone: 613-238-3311 (Distress)
613-722-6914 (Crisis)
Toll-free: 1-866-996-0991
Website: https://www.dcottawa.on.ca/

Niagara Region

Text 911 is available in this region*

Crisis Outreach and Support Team (COAST)

Phone:1-866-550-5205 - 24 Hours 
Website: https://cmhaniagara.ca/ 

Distress Centre Niagara

Phone:
905-688-3711 - St. Catharines, Niagara Falls and Area 
905-734-1212 - Port Colborne, Wainfleet and Area 
905-382-0689 - Fort Erie and Area
905-563-6674 - Grimsby, West Lincoln
Website: https://distresscentreniagara.com/ 

More information on Niagara mental health services

Website: https://www.niagararegion.ca/living/health_wellness/mentalhealth/default.aspx
 

North Bay

Text 911 is available in this region*

Crisis Intervention

Crisis – 24 hours/seven days per week
Nipissing and Area 
Phone: 705-495-8198 or 705-495-8148 
Toll Free / Long Distance: 1-800-352-1141

West Nipissing General Hospital

Alliance Centre
Open 7 days a week
3:30 p.m. – 11:00 p.m.
Phone: 705-753-3110 ext. 288

Mattawa Hospital 

Nipissing Mental Health Housing Support Services
Open Monday to Friday
9:00 a.m. – 4:00 p.m.
Phone: 705-744-6014
Website: http://www.nbrhc.on.ca/programs-services/mental-health-programs-services/

North Bay City Police

235 Princess St. W. North Bay
Phone:9-1-1 or 705-497-5589

OPP North Bay Detachment North East Region

867 Gormanville Road
North Bay
Phone: 9-1-1 or 888-310-1122
 

Northern Areas

Regional WARM Line (Parry Sound, North Bay, Sudbury, Sault. Ste. Marie and Timmins)

Phone:1-866-856-9276 (6pm-12am, 7 days a week)
Website: https://nisa.on.ca/services/the-regional-warm-line/

Peel

Text 911 is available in this region*

24-7 Crisis Support Peel Dufferin

Community crisis service offering timely response to adults (16 years and over) experiencing a mental health or addictions crisis; individuals having difficulties coping; and family, caregivers and friends needing support.

Phone: 905-278-9036
1-888-811-2222 (Caledon and Dufferin)
Website: http://cmhapeeldufferin.ca/programs-services/24-7-crisis-support-peel/

Distress Centres of GTA

Offers multiple programs to offer support for a range of mental health problems, and crisis support.
Peel: 905-459-7777
TTY: 905-278-4890
905-459-7777 (Brampton & Mississauga)
877-298-5444 (Caledon)
Suicide Prevention:
Text: 45645
833-456-4566 (Nation wide) 
Website: http://www.dcogt.com/home-support

Crisis Response- Peel Children’s Centre (for children and youth under 18 years and families)

Offers support for children and youth experiences mental health issues.
Phone: 416-410-8615
Website: http://peelcc.org/en/services/family-crisis

Everymind

Mental Health Services for/with children, youth, young adults up to age 25 and families in peel.
Phone: 416-410-8615
Website: http://everymind.ca/ 

Tangerine walk-in counselling (currently closed due to COVID)

Free service for children, youth and families experiencing mental health issues living in the region of Peel.
Phone:905-795-3530
Website: http://tangerinewalkin.com/ 

Peterborough

Text 911 is available in this region*

Telecare Distress Centre of Peterborough

PO Box 1535 Peterborough On K9J 7H7
Phone: 705-745-2273
Email for general questions only: info@telecarepeterborough.org
Website: www.telecarepeterborough.org

Women’s Heath Care Centre- Sexual Assault Domestic Violence Program

Regional Health Centre, Emergency Department- 1 Hospital Drive, Peterborough
Phone: 705-743-4132 
Toll free 1-800-419-3111 
Website: http://www.prhc.on.ca/cms/sexual-assault-domestic-violence-program - 24hr response only for medical (physical) response to sexual assault, domestic violence, and pediatric sexual assault. (no 24h counseling crisis response)

Kawartha Sexual Assault Centre

Location: 150 King Street, 3rd Floor, Peterborough, ON
24/7 crisis support:
Phone Toll Free: 1-866-298-7778
Text: 705-710- 5234
Email: ksac@nexicom.net
Website: http://www.kawarthasexualassaultcentre.com/

Sault Ste Marie

Text 911 is available in this region*

Crisis Services

Phone: 705-759-3398 
Toll free: 1-800-721-0077 or go directly to the Sault Area Hospital

Simcoe

Text 911 is available in this region*

Canadian Mental Health Association (CMHA) Crisis Line

Phone: 705-728-5044 
Toll free: 1-888-893-8333 
Email:info@cmha.ca
Website: https://cmhastarttalking.ca/

Sudbury

Text 911 is available in this region*

Northeast Mental Health Centre

680 Kirkwood Drive, Sudbury, ON
Phone: 705-675-5900

Crisis intervention Services

Phone: 705-675-4760 (24-hour hotline—365 days/year)
Downtown location:
127 Cedar St. Sudbury, ON

Sudbury Regional Hospital

41 Ramsey Lake Road, Sudbury 
Phone: 705-675-4760
Website: https://www.hsnsudbury.ca/portalen/Programs-and-Services/Mental-Health-and-Addictions/Crisis-

Intervention-Services:

 

Greater Sudbury Police

Phone: 9-1-1 or 705-675-9171

OPP

Northwest Region
Phone: 1-888-310-1122

OPP Sudbury

Phone: 705-564-6900

Thunder Bay and NW Ontario

Text 911 is available in this region*

CMHA Crisis Response Services

Eligibility: All Ages
Hours: 24 hours a day, 7 days per week, 365 days a year
Phone: 807-346-8282 (Thunder Bay)
1-866-888-8988 (Kenora Rainy River District)
District/Toll Free: 1-888-269-3100 
http://thunderbay.cmha.ca/programs_services/crisis-response-services/
911 for immediate emergency services or 
211: Dial 2-1-1, Toll Free: 1-866-624-1729 and TTY: 1.888.622.4651 for referral to most appropriate crisis service
* Note: You must let your phone company (e.g., Telus, Rogers, Bell, etc.) know you want to register for the Text 911 service (you have to ask to be added to the Text 911 service list) as soon as possible, in order to use this service if a crisis happens in the future. For more information: http://textwith911.ca/en/home/

Timmins

Timmins Police Services

185 Spruce St. Timmins, ON
Phone: 9-1-1 or 705.264.1201

Timmins District Hospital Mental Health Services – Crisis Intervention

700 Ross Ave. Timmins
Phone: 705-267-2131
Website: https://www.tadh.com/programs-and-services/mental-health 

OPP Northwest Region

Phone:1-888-310-1122

Toronto

Text 911 is available in this region*

Centre for Addictions and Mental Health (CAMH)

CAMH's Psychiatric Emergency Department – 24 hours and 7 days a week for adults with mental health and substance abuse issues.
250 College Street, Toronto (THIS IS CHANGING, end of 2020)
Phone: 416 535-8501 (From the GTA)
Toll-free: 1 800 463-2338
Website:https://www.camh.ca/en/your-care/programs-and-services/emergency-department

Toronto Distress Centre 

24 hours and 7 days a week, supports all at risk and vulnerable with crisis, emotional support, and suicide prevention, intervention and postvention services.
Phone: 416-408-4357
TTY: 905-278-4890
Suicide Prevention:
Text: 45645
833-456-4566 (Nation wide) 
Website: https://www.torontodistresscentre.com/

Gertstein Centre

Provides crisis intervention, wellness and recovery activities, and training and education.
Phone: 416-929-5200 (24-hour Crisis Line)

100 Charles Street East
Toronto, ON M4Y 1V3
416-929-0149
or
1045 Bloor Street West
Toronto, ON M6H 1M1
416-604-2337
Website: http://gersteincentre.org/

Warm Line chat online

Provides support for feelings of loneliness, isolation, anxiety, depression, or if in need to talk to someone.
Between 12pm - 8pm, Call 416-323-3721
Between 8pm - Midnight, Call 416-960-WARM (9276)
Text: 647-557-5882
Website: http://www.warmline.ca/ (Online chat available)

Waterloo

Text 911 is available in this region*

Here 24/7 Crisis Support

Addictions, Mental Health & Crisis Services for Waterloo-Wellington.
TTY: 1-877-688-5501
Phone: 1-844-437-3247
Website: https://here247.ca/

Windsor

Text 911 is available in this region*

Crisis Outreach and Support Team (COAST)

Phone: 519-973-4409 (Monday to Friday 8am to 10pm)
Email:windsor.coast@hdgh.org
Website: http://www.police.windsor.on.ca/what-we-do/operations/patrol-response/Pages/COAST.aspx

York Region

Text 911 is available in this region*

For mental health crisis or assistance:

COPE hotline (Community Crisis Respond Services)

TTY 1-866-323-7785
Phone: 1-855-310-COPE (2673)
Text: 1-855-310-2673
Website: http://www.yssn.ca/310-COPE - (Live chat available)

Sexual Assault Centre 24-hour Crisis Line

Phone:1-800-263-6724 or (905) 895-7213 or through the Relay Services (BRS)

Ontario Shores York Region Community Clinic

These clinics provide individual, couple and group counseling, medication treatment and various therapies.
615 Davis Drive unit 201, Newmarket, ON L3Y 2R2
Phone: 905-895-4242
Fax: 905-895-3834
Website: https://www.ontarioshores.ca/cms/one.aspx?portalId=169&pageId=12578