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OIS Day Services vs. OIS Emergency Interpreting Service - Questions and Answers

What is the difference between OIS Scheduling Centre Day Service and OIS Emergency Interpreting Service?

OIS Scheduling Centre Day Services:

  • Open Monday to Thursday from 8 a.m. to 8 p.m. and Friday from 8 a.m. to 5 p.m. excluding holidays
  • Contact Day Service for any appointments - except the Ministry of the Attorney General and Federal Government (they have their own interpreting services) - including:
    • family doctor or optometrist appointment
    • meetings
    • conferences
    • counselling
    • job interview or training etc. 
  • Assignment Coordinators will assist you with your service provider's requests
  • Assignment Coordinators will book staff or freelance interpreters.

What information do I need to give the OIS Scheduling Centre?

  • Your name, email address or phone number
  • Date and time of appointment and length
  • Language required (ASL - English or French - LSQ)
  • Other communication accommodation required (Deaf Interpreter - DI)
  • Name(s) of preferred interpreter(s), if any
  • Type of appointment (medical, meeting, mental health, lawyer, school meeting, interview, etc.)
  • Location of appointment - be specific
  • Full name, email address and/or phone number of a contact person at this appointment location/service provider
  • Names and roles of Deaf attendees (e.g. Sara Jones - counsellor)
  • Names and roles of hearing attendees (e.g. Dr. Smith - family doctor)
  • Any identified health, safety, or security considerations
  • Any preparation materials you have available (e.g. agendas, web links, etc.)

OIS Emergency Interpreting Services

An EMERGENCY is defined as sudden, unforeseen crises that require immediate attention and can occur in:

  • Medical, mental health, police and child welfare emergencies only. Examples include:
    • Hospital emergency rooms
    • After-hours medical clinics
    • Crisis centres (i.e. drugs or alcoholic addiction)
    • Shelters
    • Police service station
    • Child welfare emergencies at CAS offices, your home or child's school
  • Emergency Interpreting Services are available 24 hours/day, 7 days/week, but may not be available at all times in all communities
  • On-call and back-up freelance interpreters are scheduled for emergency calls
  • The Answer Plus call centre in Toronto processes emergency interpreting requests and has contracts with many interpreting service providers, including OIS
  • The call centre can be contacted through TTY, phone, email or Text/SMS
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