• CHS in the News

For immediate release
December 1, 2016

Text with 9-1-1 service for Deaf, hard of hearing and speech-impaired Canadians now available nationwide

TORONTO, ON – December 1, 2016 – The Canadian Hearing Society (CHS) joins the Canadian Wireless Telecommunications Association (CWTA), its wireless carrier members, public safety agencies across the country and the Canadian Radio-television and Telecommunications Commission (CRTC) to announce the nationwide availability of the Text with 9-1-1 (T9-1-1) system for people who are Deaf, hard of hearing and speech-impaired. This announcement comes the same week as the International Day of Persons with Disabilities on December 3. 

“Many people who are Deaf, hard of hearing or speech impaired rely on text messaging as their main form of mobile communication. With Text with 9-1-1, they can now communicate with 9-1-1 operators via text messaging in real-time, making the management of emergency situations easier and less stressful,” said Gary Malkowski, Vice-President, Stakeholder & Employer Relations at CHS and member of the CRTC Emergency Services [E9-1-1-1] Working Group (ESWG).

How T9-1-1 works

Users of this service must register for T9-1-1 with their wireless service provider in order to use the service. Once registered for the service, when a Deaf, hard of hearing or speech-impaired person requires 9-1-1 services, they dial 9-1-1 on their cell phone. The 9-1-1 dispatcher then receives a notification advising them to communicate with the caller via text messaging.

“This nationwide system provides better access for the Deaf, hard of hearing and speech impaired community. Before T9-1-1, people who are Deaf or hard of hearing had limited options in an emergency, such as asking someone else to call 9-1-1 for them, or using a TTY landline phone or a relay service,” added Malkowski.

The service, which began rolling out in March 2014, is now available to most Canadians, including in many parts of Alberta, British Columbia, Manitoba, Ontario and Quebec, and province-wide in New Brunswick, Nova Scotia, Prince Edward Island and Saskatchewan. Some 9-1-1 call centres are still making the necessary upgrades to their systems and will launch the T9-1-1 service in the coming months.

“Canada’s wireless industry is extremely proud of the role its technology continues to play in keeping all Canadians safe,” said CWTA Chair Garry Fitzgerald. “I encourage all members of the DHHSI community to register for this unique, made-in-Canada and potentially lifesaving service.”

T9-1-1 is only available to Canadians who are Deaf, hard of hearing or speech-impaired. Voice calling remains the only way to communicate with 9-1-1 services for a person that is not Deaf, hard of hearing or with speech impairment. Text messages sent directly to the digits “9-1-1” do not reach emergency services.

For more information about T9-1-1, registration details and areas of service availability, visit www.TextWith911.ca.

Video Relay Service

Members of Canada’s Deaf, hard of hearing and speech impaired community are also encouraged to explore Video Relay Service (VRS) as an alternative method to contact emergency during VRS hours. VRS enables people with hearing or speech disabilities who use sign language to communicate with voice telephone users. The sign language user connects to a VRS operator using Internet-based videoconferencing. The operator then places a voice telephone call to the other party and relays the conversation from sign language to voice and vice-versa. Canadians can register for this service through the SRV Canada VRS website at https://srvcanadavrs.ca/en/.

– 30 –

About the Canadian Hearing Society

Trusted since 1940, the Canadian Hearing Society has been providing industry-leading products, programs and services to Deaf and hard of hearing Canadians, to ensure barrier-free access and increased quality of life. For more information, visit www.chs.ca

Follow us on Twitter @CHSCanada | Facebook @chssco

Canadian Wireless Telecommunications Association (CWTA)

The Canadian Wireless Telecommunications Association (CWTA) is the authority on wireless issues, developments and trends in Canada. It represents wireless service providers as well as companies that develop and produce products and services for the industry, including handset and equipment manufacturers, content and application creators and business-to-business service providers.

Follow us on Twitter | twitter.com/CWTAwireless | twitter.com/ACTSsansfil


CHS Media contact:

Marie-Lauren Gregoire
Communications Manager
Canadian Hearing Society
Email: mgregoire@chs.ca
Phone: 416-928-2500 ext. 272 


CWTA Media information:
Marc Choma
613-233-4888 ext. 207