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Notice: Timmins Office

IT Generalist - Special Projects | Toronto | COMPETITION # 2019-013

DATE: March 8, 2019 
POSITION: IT Generalist – Special Projects
DEPARTMENT: Information Technology
START DATE: Immediately
POSITION STATUS: Permanent; Full-time, 35 hours per week 
The IT Generalist – Special Projects will work closely with the IT Director on specific special projects as per the IT Business Plan. These special projects are approved by Senior Management for implementation. The identified projects will require consultation and working closely with project managers and vendors to complete within the required deadlines. It will be important to identify gaps or required changes and communicate to the IT management team on solutions.
Working closely with other management staff you will ensure the structured and coordinated planning of your team's development. Your technical background and experience will ensure you can offer the support and guidance required to support and assist other team members. The successful applicant is an experienced professional who is passionate about what they do and the organizations they serve to help CHS reach the advanced technology infrastructure that is required. You will use video conferencing best practices to train and support your stakeholders (board and management staff).
Through implementing effective video conferencing solutions, the IT Generalist will create training content and products that will provide seamless services to internal and external stakeholders to ensure that video communications happen anytime and anywhere in supporting key organizational strategic goals.
Responsible for day-to-day project tasks assigned from the IT Director and IT Operations Manager. 
  • Responsible for day-to-day support to management and the board of directors for video conferencing support. 
  • Development of training content.
  • Provide training to management, staff and board members.
  • Technical support of Skype for Business on all platforms.
  • Installation of all new hardware including monitors, televisions and video conferencing equipment in all CHS offices.
  • Technical support for all video conference meetings that are outside of CHS regular hours for special projects.
  • Responsible for set-up, administration of network security, updating, monitoring and support of CHS’s multi-server network (Internal servers, Windows 2019 servers).
  • Provide support to management for enrolling mobile devices to our Mobile Device Management system.
  • Technical support for the Learning Management Solution in the organization including monitoring, addressing any technical issues and providing assistance for new features expansion.
  • For organizational emergencies (e.g. inclement weather situations), connect remotely to update the internal website, NexTalk and email.
  • Responsible for Disaster Recovery Server room and equipment located in Oshawa.
  • Regular back-up of all critical data in the organization on-site and off-site.   
  • Work with the IT Operations Manager and other stakeholders using the ITIL methodology for IT Service Management.
  • Back-up support for Skype for Business environment. 
  • Other duties as assigned
  • An undergraduate degree in Information Technology or equivalent.
  • 5 years of related experience in IT Generalist with focus knowledge of different Network Operating Systems for a large agency with multiple sites with the ability to work with higher management.
  • Knowledge of database administration and SharePoint technologies.
  • Experience with researching and implementing technologies.
  • Demonstrated initiative and problem-solving skills within a centralized environment.
  • Ability to balance workload, to maintain high levels of customer satisfaction.
  • Ability to respond to shifting priorities and multi-task.
  • Demonstrated excellent interpersonal, communication and organizational skills.
  • Excellent judgement and decision-making skills.
  • Creativity and flexibility.
  • Proficiency in MS Office Suite, Internet, firewall network security.
  • Fluency in ASL and LSQ are assets.
  • Some travel throughout Ontario e.g. visiting regional offices; occasional travel out of province.
  • Great team player

CLOSING DATE: March 19, 2019, Internal* External - Until Filled 

Email Resume and Cover Letter To: 

Subject Line: Competition #2019-013

Please email your resume and cover letter as an attachment or paste the Cover letter and resume into the body of the email. Remember to put the competition number in the subject line. Thank you for your application.


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