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Notice: Timmins Office

General Support Services Counsellor | Ottawa | COMPETITION # 2019-010

DATE: February 19, 2019
POSITION: General Support Services Counsellor 
DEPARTMENT: CONNECT Counselling Services
START DATE: April 11, 2019
MINIMUM START SALARY: $22,625.20 per annum ($56,563.01 @ 40%) 
POSITION STATUS: Contract; Part-time, 14 hours per week 
Provide individual support services to adults (age 16+) who are culturally Deaf, oral deaf, deafened, deafblind and hard of hearing or to their family and informal caregivers which will enable them to live independently within their community and access services and supports (home, work, school, family and social). Promote and advocate for accessibility and sensitivity community-wide. Note: this position requires fluency in French and LSQ.
Direct Service

  • Accept referrals in person, by phone, fax, or email, and screen clients for eligibility for GSS services and schedule appointments for eligible clients.
  • Refer ineligible clients to appropriate CHS services or to other community services.
  • Provide information to clients about CHS services, CHS privacy policy and client rights.
  • Provide information to clients about topics related to deafness and hearing loss in a manner that allows the client to make informed choices.
  • Assess the social, psychological, emotional and physical needs of clients for case management. 
  • Provide immediate and short-term intervention services for clients in crisis. 
  • Develop short and long-range service plans in relation to specific client needs.
  • Teamwork, liaise and consult with appropriate CHS staff and external service providers, as required.
  • Attend case conferences in relation to client requirements. 
  • Provide confidential supportive counselling in relation to client needs as follows:
    • Provide individual clients with support to ensure that community services are accessible and that their individual rights are protected (client/systemic advocacy).
    • Provide special assistance, e.g. reading/understanding letters, filling out applications, etc...
    • Assist clients with the process of securing housing including contacting landlords, explaining financial requirements, etc. or making referrals to other related services.
    • Assess and advise on hearing aids and communication devices - demonstrate, install and train clients on using communication devices, as required.
    • Assist client with understanding the process of immigration, legal proceedings, etc...
    • Assist clients with the development of social skills, life skills.
    • Minimal assistance with employment-related issues.
    • Initiate, facilitate and monitor support groups.
  • Facilitate financial assistance for clients in need and assist with income supports (e.g. ODSP, Ontario Works, LTD, pension, CPP, etc.).
  • Refer clients to other community agencies or services as required.
  • Liaise and act as a resource for CHS Staff and community and government agencies and services.
  • Maintain and update accurate client reports, files, assessment forms and other information as required by CHS and Ministry of Health policies and procedures.
  • Maintain waiting list as required.
  • Initiate and follow up on correspondence and phone calls from clients, the general public and other referral sources including government and agency contacts. 
  • Complete internal (CHS) statistics as required using the GSS database. 
  • Maintain and provide a summary of client services reports when required.
  • Respond to written requests for confidential client information in accordance with CHS Privacy Policy, relevant professional College and legal guidelines.
  • Systemic advocacy for accessibility and accommodation with external contacts, community and government services and agencies.


  • Bachelor’s degree in Social Work.
  • Member of a regulated college or candidate of a registered college is preferred.
  • 2-3 years counselling and case management experience.
  • Fluency in American Sign Language (ASL) or willingness to learn.
  • Knowledge/experience with deafness and deaf cultural issues.
  • Knowledge/experience with Deaf communities, deafblind and hearing loss issues.
  • Demonstrated sensitivity and success working in a culturally diverse environment.
  • Demonstrated excellent interpersonal, organizational and communication skills.
  • Demonstrated excellent analytical and problem-solving skills.
  • Demonstrated creativity and flexibility.
  • Demonstrated ability to handle multiple priorities.
  • Demonstrated ability to work independently and as a member of a team.
  • Proficiency in MS Office Suite and the Internet.
  • Must have a valid driver’s license and access to a reliable vehicle.
  • Regular local travel; occasional out of town travel (i.e. ASL classes, retreats, etc.).

Reports to the Program Manager, Counselling Services 
CLOSING DATE: Internal* - February 27, 2019, External - Until filled 
*Please note that as per the terms of our Collective Agreement, qualifying internal candidates will be considered first. External candidates will be contacted if you are selected for an interview. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.
Subject Line: Competition # 2019-010
Please email your resume and cover letter as an attachment or paste the resume and cover letter into the body of the email. Remember to put the competition number in the subject line. Thank you for your application.

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