- About Us
- Strategic Plan
- Annual Reports
- Financial Information
- Rights and Responsibilities
- Compliments and Complaints
- Contact Us
- Programs and Services
- Accessibility Services
- CHS Interpreting Services
- About Deaf Interpreting
- Book an OIS Interpreter
- Become an OIS Interpreter
- Register for our Interpreter Internship Program
- Interpreter Internship Program - FAQs
- Sign language interpreting services for victims of domestic violence, sexual assault and human trafficking
- CHS Interpreting Services - Terms and Conditions
- Emergency Interpreting Services - Questions and Answers
- OIS Day Services vs. OIS Emergency Interpreting Service - Questions and Answers
- Ontario Interpreting Services (OIS) & CART - Questions and Answers
- Captioning Services
- Accessibility Consulting Services
- Accessibility Services for Individuals
- Accessibility Services for Businesses
- ASL & LSQ Translation and Content Development
- Workplace Accessibility Services
- Communication Devices
- Conference Accessibility Coordination
- Video Conferencing Services
- Deafblind Services
- Counselling Services
- Education Programs
- Educational Support Services – Post-Secondary
- Family Communication Program
- Language Instruction for Newcomers to Canada
- Literacy and Basic Skills
- Settlement Program for Newcomers to Canada
- Sign Language Classes for Businesses
- Sign Language Classes for Individuals
- Employment Services
- Hearing Healthcare
- Knowledge Centre
- Hearing loss
- Deaf culture
- Barrier-Free Education
- Classroom Accessibility Guide
- The Student Population
- Typical First Language Learners
- Late First Language Learners
- The Five Building Block Framework
- Mental Health Guide
- A Message from the Collaborators
- Guiding Principles
- How to Use this Guide
- What is meant by Mental Health and Well-Being?
- Mental Health Disorders and Risk factors
- Mental Health and Deafness
- The Developing Child
- Tools and Strategies for Parents/Teachers
- Contributors and Collaborators
- Language Foundations Workshop
- Glossary of Terms
- Questions parents ask: A guide for professionals
- Distress Centres and Crisis lines in Ontario
- Resources for youth with hearing loss
- Accessibility for All Ontarians
- Determining your accommodation needs
- Different Requirements for Accommodation
- Reasonable testing or examination accommodation
- Technology for youth who are deaf or hard of hearing
- Testing Accommodation
- Understanding barriers to accessibility
- Workplace Accommodation for Employers Checklist
- Career Assessment Tools
- Financing Your Training
- Finding Employment
- Self Advocacy
- Success Stories
- Summer Jobs
- Training on the Job
- Transition Planning
- Best Practices
- Checklist for families of youth who are deaf or hard of hearing going to colleges or universities
- Checklist for youth who are deaf or hard of hearing going to college or university
- Transition supports for youth who are deaf or hard of hearing and have additional developmental challenges
- Why is Transition Planning so Important?
- Working closely with your Individual Education Plan (IEP) in high school
- Transition Resources
- Your Rights
- Facts and figures
- Shop CHS
- Equality and Accessibility
- Submissions and Letters
- Ways to Give
- Community Partnerships
- Fundraising Events
- Matching Gifts
- Monthly Giving
- Planned Giving
- Tribute Gifts
- Scholarships Program
- Your Gift At Work
- Recycle Your Car
General Support Services Counsellor | Ottawa | COMPETITION # 2019-010
JOB POSTING: COMPETITION # 2019-010
DATE: February 19, 2019
POSITION: General Support Services Counsellor
DEPARTMENT: CONNECT Counselling Services
START DATE: April 11, 2019
MINIMUM START SALARY: $22,625.20 per annum ($56,563.01 @ 40%)
POSITION STATUS: Contract; Part-time, 14 hours per week
Provide individual support services to adults (age 16+) who are culturally Deaf, oral deaf, deafened, deafblind and hard of hearing or to their family and informal caregivers which will enable them to live independently within their community and access services and supports (home, work, school, family and social). Promote and advocate for accessibility and sensitivity community-wide. Note: this position requires fluency in French and LSQ.
SUMMARY OF DUTIES:
- Accept referrals in person, by phone, fax, or email, and screen clients for eligibility for GSS services and schedule appointments for eligible clients.
- Refer ineligible clients to appropriate CHS services or to other community services.
- Provide information to clients about topics related to deafness and hearing loss in a manner that allows the client to make informed choices.
- Assess the social, psychological, emotional and physical needs of clients for case management.
- Provide immediate and short-term intervention services for clients in crisis.
- Develop short and long-range service plans in relation to specific client needs.
- Teamwork, liaise and consult with appropriate CHS staff and external service providers, as required.
- Attend case conferences in relation to client requirements.
- Provide confidential supportive counselling in relation to client needs as follows:
- Provide individual clients with support to ensure that community services are accessible and that their individual rights are protected (client/systemic advocacy).
- Provide special assistance, e.g. reading/understanding letters, filling out applications, etc...
- Assist clients with the process of securing housing including contacting landlords, explaining financial requirements, etc. or making referrals to other related services.
- Assess and advise on hearing aids and communication devices - demonstrate, install and train clients on using communication devices, as required.
- Assist client with understanding the process of immigration, legal proceedings, etc...
- Assist clients with the development of social skills, life skills.
- Minimal assistance with employment-related issues.
- Initiate, facilitate and monitor support groups.
- Facilitate financial assistance for clients in need and assist with income supports (e.g. ODSP, Ontario Works, LTD, pension, CPP, etc.).
- Refer clients to other community agencies or services as required.
- Liaise and act as a resource for CHS Staff and community and government agencies and services.
- Maintain and update accurate client reports, files, assessment forms and other information as required by CHS and Ministry of Health policies and procedures.
- Maintain waiting list as required.
- Initiate and follow up on correspondence and phone calls from clients, the general public and other referral sources including government and agency contacts.
- Complete internal (CHS) statistics as required using the GSS database.
- Maintain and provide a summary of client services reports when required.
- Systemic advocacy for accessibility and accommodation with external contacts, community and government services and agencies.
- Bachelor’s degree in Social Work.
- Member of a regulated college or candidate of a registered college is preferred.
- 2-3 years counselling and case management experience.
- Fluency in American Sign Language (ASL) or willingness to learn.
- Knowledge/experience with deafness and deaf cultural issues.
- Knowledge/experience with Deaf communities, deafblind and hearing loss issues.
- Demonstrated sensitivity and success working in a culturally diverse environment.
- Demonstrated excellent interpersonal, organizational and communication skills.
- Demonstrated excellent analytical and problem-solving skills.
- Demonstrated creativity and flexibility.
- Demonstrated ability to handle multiple priorities.
- Demonstrated ability to work independently and as a member of a team.
- Proficiency in MS Office Suite and the Internet.
- Must have a valid driver’s license and access to a reliable vehicle.
- Regular local travel; occasional out of town travel (i.e. ASL classes, retreats, etc.).
LINE OF RESPONSIBILITY:
Reports to the Program Manager, Counselling Services
CLOSING DATE: Internal* - February 27, 2019, External - Until filled
*Please note that as per the terms of our Collective Agreement, qualifying internal candidates will be considered first. External candidates will be contacted if you are selected for an interview. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.
EMAIL RESUME TO: email@example.com
Subject Line: Competition # 2019-010
Please email your resume and cover letter as an attachment or paste the resume and cover letter into the body of the email. Remember to put the competition number in the subject line. Thank you for your application.
THE CANADIAN HEARING SOCIETY SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR CULTURALLY DEAF AND HARD OF HEARING APPLICANTS.