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Employment Consultant - Youth | Peel| COMPETITION # 2019-036


DATE:  May 31, 2019
POSITION:  Employment Consultant - Youth
DEPARTMENT:  Employment Services
START DATE:  Immediately
MINIMUM START SALARY:  $41,255.55 per annum
POSITION STATUS:  Contract; Part-time, 28 hours per week


Reporting to the Manager, Employment Services, the Employment Consultant is responsible for working with consumers to provide a continuity of career and employment services to prepare culturally Deaf, oral deaf, deafened and hard of hearing individuals for employment. The incumbent will also provide information to employers and related consumer groups about deafness and hearing loss, present workshops and seminars focused on a variety of job search topics and access issues related to employment. Additionally, there is an emphasis on quality customer service to consumers.


Direct Service
• Assess job seekers on program eligibility, job readiness status and job accommodation needs based on funder’s established criteria and Employment Services’ policies and procedures.
• Develop job leads for culturally deaf, oral deaf, deafened and hard of hearing job seekers.
• Accept referrals and assess consumer's needs based on Employment Services standard.
• Provide consumer consultation in relation to employment needs.
• Provide job readiness preparation e.g. assistance in developing career goals, resume preparation, interviewing skills, accommodation requirements and interpersonal skills.
• Assess and rate consumers' independence status based on job readiness checklist.
• Contact and liaise with other agencies, government offices and other services for consumer support.
• Provide retention services upon attainment of employment in relation to employee/employer crises, difficulties with accommodation concerns.
• Accept employer inquires and provide appropriate information and consumer referrals.
• Provide career and employment counselling (for other counselling refer consumer to other services).
• Initiate referrals to other services as required by consumer needs..
• Liaise, act as resource and confer with other consultants, agencies and services in relation to program information and confidential consumer information.
• Provide back up support in the absence of other staff (i.e. consumer has appointment and other staff is ill so suggest another time or message for the other staff).
• Attend case conferences in relation to consumer employment requirements.
• As directed, visit employer workplaces to provide information, lead awareness seminars, and to conduct assessments related to accessibility issues.
• Increase consumers’ literacy in areas such as filling out job application forms, reading job postings, understanding interview questions and written aptitude tests.
• Provide necessary education, communication devices and access to communication to ensure an accessible workplace.
• Provide information and education to consumers about CHS services and relevant policies and procedures.
• Provide limited special assistance for consumers in need (i.e. read letter or phone call, etc.).
• Assist consumers in development of social skills and life skills related to employment issues.
• Provide ongoing research and maintain information on community resources, government programs, etc.
• Initiate, facilitate and maintain support groups, job hunt clubs and other groups as required.
• Work with consumer to promote independence and job related self-advocacy.
• Other duties as assigned by direct manager.

• Initiate, maintain and update accurate consumer referral reports, notes to file, files, and other information as required by Government and CHS Employment Services policies and procedures.
• Initiate and follow up on correspondence and telephone calls from consumers, general public and other referral sources including government and agency contacts.
• Maintain waiting list as required.
• Update and maintain confidential consumer files.
• Keep accurate records, statistics and provide reporting as required by Employment Ontario, Ontario Disability Support Program, CHS and other funding source guidelines.
• Complete monthly tallies of consumer and employer contacts as required.
• Initiate and respond to correspondence in relation to agency services and employment issues.
• Maintain and update manual and computerized employer contact lists as required.
• Update and maintain resource information and files.
• Other duties as assigned.

Community Education 
• Initiate, prepare and participate in  workshops for employers on deaf and hard of hearing issues.
• Represent CHS on external committees.
• Provide general information and act as a resource on employment issues in response to telephone calls and queries.
• Advocate for accessibility, employment rights and accommodation in employer visits.
• Initiate, prepare and participate in workshops for culturally deaf, oral deaf, deafened and hard of hearing client/community in relation to employment issues.

Professional Development 
• Attend internal staff meetings.
• Attend and participate in workshops/seminars related to position.
• Keep up-to-date on issues and information related to position and agency.
• Acquire and maintain ASL proficiency requirement for the position (Advanced-Plus).

• Bachelor’s degree in Social Work, Business, or Career Counselling or equivalent.
• 3-5 years employment consulting experience.
• Experience in job development, job trials and job placement.
• Excellent customer service skills.
• Knowledge of communication devices and assessments to provide accommodation in the workplace.
• Excellent problem-solving skills.
• Valid driver's licence and access to a vehicle.
• Regular local travel; occasional out of town travel e.g. ASL classes, professional development, etc.
• Must be willing to work evenings and weekends as required.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office Suite and Internet.
• Proficiency in American Sign Language (ASL) or willingness to learn.
• Demonstrated sensitivity to working in a culturally diverse environment.

CLOSING DATE:  Internal* - June 11, 2019, External - Until Filled

*Please note that, as per the terms of our Collective Agreement, qualifying internal candidates will be considered first.  Only external candidates selected for an interview will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats, and communication supports for the interview upon request.

Subject Line:  Competition #2019-036

Please email your resume as an MS Word attachment or paste the resume into the body of the email.  Remember to put the competition number in the subject line.
Thank you for your application.


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