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Contact Us

Contact Us
Please note that our urgent@chs.ca and info@chs.ca email accounts will be temporarily out of service on Saturday September 21, 2019 from 6:00 to 10:00 p.m.

If you require Emergency Interpreting Services, you can contact us by Phone: 1-866-518-0000, TTY: 1-877-215-9530 or SMS/Text: 416-712-6637 (charges may apply). We apologize for any inconvenience this may cause.
 
NEW
We've updated our contact information!

The Canadian Hearing Society’s (CHS) interactive voice response system (IVR) has been updated. When you call CHS’s main number, 1-866-518-0000, you are automatically connected to the IVR. The IVR system helps callers navigate the system and reach the person or department they are calling. We asked clients and staff about their experience with the current system. We listened to their comments and have made changes to improve their experience.

Click on a box to jump to a section:  

 

 

 

 
Telephone

 

1-866-518-0000

We have a single toll-free telephone number (1-866-518-0000). To reach any program or staff member, dial the number and use your keypad to select from the menu options.

 

 

 
TTY

 

1-877-215-9530

We have a single toll-free TTY number (1-877-215-9530). To reach any program or staff member, dial the number and use your keypad to select from the menu options.

 

 

Email

For general questions and inquiries, please email:

 

Program Emails

 

 
Video Calls
Video Calls for General Questions

Have a general question about CHS? Video call our Skype addresses and ask your question in ASL or LSQ.

 

Skype (ASL): Ask CHS
Skype (LSQ): Demande SCO

 

How to ask us a question with Skype video

In Skype, click search and enter the ASL or LSQ name (above) you want to add, then click Search Skype. Select the account from the search results and then click the video call icon.

 

Please note:
  • This is for general inquiries only. If you would like to reach a specific program, please call or email directly. For Interpreting Services, our ASL and LSQ video channels are still available during the daytime.
Video Calls for Interpreting Services

Ask a question about Interpreting Services or schedule an interpreter.

 

Skype (ASL): CHS Interpreting
Skype (LSQ): Interpretation SCO

 

 

 
Fax
Program Faxes:
For all service and program related communication
  • American Sign Language Education: 1-833-336-4138
  • Audiology: 1-855-259-8152
  • Communication Devices: 1-866-781-9014
  • Counselling: 1-866-781-8999
  • Employment Services: 1-855-259-7728
  • Fundraising: 1-833-366-4137
  • Interpreting & Translation: 1-855-259-7557
  • Literacy Training Services: 1-855-259-7809
District Faxes:
For office administration purposes only

Use district fax numbers when a program fax number (above) would not apply.

Any referrals for programs should be sent directly to that program.

 

  • South West: 1-833-842-4254
    Waterloo, London, Sarnia, Windsor, Chatham
  • East: 1-855-587-6219
    Ottawa, Peterborough, Kingston, Cornwall, Belleville
  • Central West: 1-833-203-4421
    Mississauga, Hamilton, Brantford, St. Catharines
  • North: 1-833-842-4255
    Sudbury, North Bay, Timmins, Sault Ste. Marie, Thunder Bay, Elliott Lake
  • Central: 1-833-203-4422
    Toronto, Durham, Newmarket, Barrie, Scarborough

 

 

 
Emergency Interpreting Services
Emergency Interpreting Services:
24 hours per day x 7 days a week
  • Telephone (English & French): 1-866-518-0000
  • TTY (English & French): 1-877-215-9530
  • Email (English & French): urgent@chs.ca
  • SMS/Text (English & French): 416-712-6637 (charges may apply)

 

Daytime Interpreting Services:
Monday to Thursday 8am to 8pm, Friday 8am to 5pm
  • Telephone (English & French): 1-866-518-0000
  • TTY (English & French): 1-877-215-9530
  • Email (English): interpreting@chs.ca
  • Email (French): interpretation@chs.ca
  • Skype (ASL): CHS Interpreting
  • Skype (LSQ): Interpretation SCO

 

 
Find a CHS Office

CHS Head Office:
271 Spadina Road
Toronto, ON M5R 2V3

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