In July 2018, after much hard work, Canadian Hearing Services (CHS) was awarded Primer status from Accreditation Canada, receiving a 97% rating.

What is accreditation?

Accreditation is an ongoing quality improvement process which assesses an organization against standards of excellence to identify what it’s doing well and where it needs to focus its improvement efforts. Accreditation Canada is facilitating the accreditation process for CHS.

What is Accreditation Canada?

Accreditation Canada is an independent, not-for-profit organization that accredits health care and social services organizations in Canada and around the world. Accreditation Canada has been helping organizations improve quality and safety for more than 55 years.

What is the value of accreditation?

Accreditation helps health care organizations improve quality and safety by shining a light on processes that work well, and those that need more attention, resulting in reduced risk and higher quality care.

Accreditation demonstrates an organization’s commitment to quality, safety, and accountability, which ensures greater public confidence in the organization.
It also creates stronger teams by improving communication and collaboration, and promoting learning around leading practices, resulting in more effective teams and better care outcomes.

What’s next?

Accreditation is a journey and a continuous process; there is always room for improvement. Having achieved Primer status from Accreditation Canada, CHS will now move on to the next phase of accreditation: Qmentum.

During this next phase, CHS will continue to take part in ongoing self-assessments to determine areas which require improvement and then undertake quality improvement projects to address these areas.

The whole organization is involved in accreditation, from staff to board members, clients and other consumers, and families. Working toward this next phase of accreditation is part of our ongoing commitment to quality and safety in our service delivery.


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