In July 2021, after much hard work and a continued commitment to quality improvement and safety, Canadian Hearing Services (CHS) was awarded Qmentum Accreditation status with Commendation by Accreditation Canada with a 97% rating, becoming the first national organization serving Deaf and hard of hearing Canadians to achieve that accreditation distinction.  

The decision followed a thorough assessment of the full suite of professional services and programs delivered at Canadian Hearing Services by surveyors from Accreditation Canada in May 2021. The survey team spent four days at the organization’s offices across Ontario, both virtually and in-person, evaluating the organization against nearly 400 rigorous global standards. 

The Qmentum accreditation program is a four-year cycle of assessment and continuous improvement, whereby healthcare organizations work to meet the standards and thereby raise the quality of their services. This process helps assess all aspects of an organization’s operations, from board and leadership, to care and services, to infrastructure.

This new milestone follows the Primer Accreditation status first granted to Canadian Hearing Services in July 2018, for which it received a 97% rating from Accreditation Canada. 

What is accreditation?

Accreditation is an ongoing quality improvement process which assesses an organization against standards of excellence to identify what it’s doing well and where it needs to focus its improvement efforts. Accreditation Canada is facilitating the accreditation process for CHS.

What is Accreditation Canada?

Accreditation Canada is an independent, not-for-profit organization that accredits health care and social services organizations in Canada and around the world. Accreditation Canada has been helping organizations improve quality and safety for more than 55 years.

What is the value of accreditation?

Accreditation helps health care organizations improve quality and safety by shining a light on processes that work well, and those that need more attention, resulting in reduced risk and higher quality care.

Accreditation demonstrates an organization’s commitment to quality, safety, and accountability, which ensures greater public confidence in the organization.
It also creates stronger teams by improving communication and collaboration, and promoting learning around leading practices, resulting in more effective teams and better care outcomes.

What’s next?

Accreditation is a journey and a continuous process; there is always room for improvement. The results of this latest assessment will inform our plans to continue improving our suite of services and programs as we further expand across Canada.


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