In November 2021, Canadian Hearing Services achieved Accreditation with Exemplary Standing from Accreditation Canada, the highest level of accreditation possible. This designation is awarded to organizations that attain the highest level of performance and demonstrate excellence in meeting the requirements of the Qmentum Accreditation Program.
This accomplishment recognizes CHS’s commitment to the exceptional delivery of its services and products and a dedication to continuous improvement, outstanding customer service and compliance to global quality standards. CHS is the first national organization serving Deaf and hard of hearing Canadians to achieve this distinction.
The Exemplary Standing designation is the result of a rigorous and careful assessment by surveyors from Accreditation Canada of all services and programs delivered at Canadian Hearing Services. The in-depth assessment process took place in May 2021.
The Qmentum accreditation program is a four-year cycle of assessment and continuous improvement, whereby healthcare organizations work to meet stringent standards and thereby raise the quality of their services. This process helps assess all aspects of an organization’s operations, from board and leadership, to care, services, and infrastructure. Both the Exemplary Standing and Qmentum Accreditation follow our Primer Accreditation status which Canadian Hearing Services achieved in July 2018.
What is accreditation?
Accreditation is an ongoing quality improvement process which assesses an organization against standards of excellence to identify what it’s doing well and where it needs to focus its improvement efforts. Accreditation Canada is facilitating the accreditation process for CHS.
What is Accreditation Canada?
Accreditation Canada is an independent, not-for-profit organization that accredits health care and social services organizations in Canada and around the world. Accreditation Canada has been helping organizations improve quality and safety for more than 55 years.
What is the value of accreditation?
Accreditation helps health care organizations improve quality and safety by shining a light on processes that work well, and those that need more attention, resulting in reduced risk and higher quality care.
Accreditation demonstrates an organization’s commitment to quality, safety, and accountability, which ensures greater public confidence in the organization.
It also creates stronger teams by improving communication and collaboration, and promoting learning around leading practices, resulting in more effective teams and better care outcomes.
Accreditation is a journey and a continuous process; there is always room for improvement. The results of this latest assessment will inform our plans to continue improving our suite of services and programs as we further expand across Canada.