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Canadian Hearing Services is committed to supporting all Deaf and hard of hearing people, helping them to maintain their dignity and independence. CHS believes in integration and working towards this goal removing barriers to accessibility and meeting Accessibility for Ontarians with Disabilities Act (AODA) guidelines. Our AODA policies and AODA multi-year plan are available though the following links:

In keeping with our commitment to the requirements under the AODA legislation, our AODA policies and AODA multi-year plan are available to the public as follows.

Alternative formats CHS of our policies, the CHS multi-year plan and Employee Education Requirements are available upon request from CHS Human Resources.  To request a copy of our Accessibility Report, please contact Human Resources at 1-866-518-0000 (Voice), 1-877-215-9530 (TTY), or email

How are we doing? 

We value our customers and strive to meet their needs and encourage their feedback on their experience with CHS and the quality of CHS services.

Feedback and complaints may be made in person, by telephone, in writing, by mail, on diskette, etc. or online via our feedback@chs or our AODA – Customer Service Standards Feedback Form.

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