CHS issued a position paper on the challenges affecting Deaf and hard of hearing communities and the provision of Communication Access Realtime Translation (CART) services.

CHS's position is that when qualified CART providers are not available, Deaf and hard of hearing people experience differentiated treatment that has potentially life-threatening or economic consequences (such as in medical, employment or educational contexts). CART enables culturally Deaf, oral deaf, deafened and hard of hearing people to have visual access to the spoken word.

CHS is advocating to ensure deaf and hard of hearing consumers receive qualified professional services that meet the legal and moral requirements of non-discrimination, and ensure consumers are provided with the highest quality of CART services throughout Canada.This position paper was approved by the Board of Directors on March 1, 2014. Position paper available in English and French. Énoncé de principe disponible en français.