Canadian Hearing Society
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We provide hearing healthcare, mental health counselling, general support services, sign language interpreting, communication devices products, and many other services from our St. Catharines office.

About CHS Niagara

Located near Market Square in downtown St. Catharines, the 5th floor of 55 King Street has been home to CHS Niagara for the past four years, though CHS Niagara staff have served the Niagara Region for more than 15 years. Our location is fully accessible for wheelchairs, including elevators and automated doors for convenience.

Communication Devices

We offer expert advice, sales, installation and training on a wide range of communication devices to enhance communication for culturally Deaf, oral deaf, deafened and hard of hearing people.

We’re here to help you find the best technical solutions, at the best price, to enhance communication in your home or at your business, organization or facility.

Visit our fully functional communication devices testing room. Try different devices to see what best fits your needs and speak to our experienced staff for answers to all your questions.

Languages: ASL, English

Hours: Monday-Friday 9AM-5PM

Educational Support Services

If you’re a culturally Deaf, oral deaf, deafened or hard of hearing part-time student registered at a publicly-funded Ontario college or university, you can apply for free classroom accommodations so you can participate in the classroom experience.

Educational Support Services are offered at most CHS locations.

For more information or to find a location near you, contact:
Phone toll-free:  1-877-347-3427
TTY toll-free:  1-877-347-3429

Sign language interpreters

Ontario Interpreting Services at CHS provides American Sign Language (ASL)-English interpreting services across Ontario, and la langue des signes québécoise (LSQ)–French interpreting services primarily in the Ottawa and Sudbury regions, but arrangements can be made for other locations in the province.

For your convenience, all bookings are done through our centralized scheduling centre in Ottawa.

Monday-Thursday 8 AM-8 PM
Friday 8 AM-5 PM

For more information or to book an interpreter, contact:
Phone:  1-855-656-3748
TTY: 1-877-843-0368
Skype: callois.chs
Fax: 1-855-656-3750

Hearing Help classes

Don’t give up your favourite activities because of hearing loss. We offer Hearing Help classes so you can learn about:

  • hearing loss and hearing aids
  • communication devices
  • speech reading and communication strategies
  • assertiveness training and stress management
  • and much more

Meet other people with hearing loss and share common experiences. Bring your spouse or a friend so you can both benefit.

We offer 6 to 8 week sessions in the Fall and Spring, depending on demand. A minimum of 6 participants is required.

There is a nominal fee to cover the cost of materials and refreshments.

For more information or to register:

Phone: 905-984-4412
TTY Toll Free: 1-877-634-0181
Fax: 905-984-8298

Logo of the United Way of Burlignton and Greater Hamilton

Logo of the Hamilton Niagra Haldimand Brant LHIN

CONNECT Counselling Services

We offer free professional counselling services to culturally Deaf, oral deaf, deafened and hard of hearing individuals of all ages, and their families, dealing with mental health issues, addiction, relationship problems, domestic violence or other serious challenges.

Languages: ASL, English (with ASL interpreter)

Hours: Monday-Friday 9AM-5PM

For more information or to make an appointment:

Phone: 905-984-4412
TTY Toll Free: 1-877-634-0181
Fax: 905-984-8298

General Support Services

We offer free guidance, advocacy, support and counselling to culturally Deaf, oral deaf, deafened and hard of hearing individuals who request assistance to manage everyday life events including completing government forms and developing strategies to cope with hearing loss.

Hours: Monday-Friday 9AM-5PM

Languages: ASL

For more information or to make an appointment:
Phone: 905-984-4412 
TTY Toll Free: 1-877-634-0181 
Fax: 905-984-8298

Hearing Care Counselling

If you’re 55 or older and have a hearing loss, we offer free counselling services to help you improve communication with family and friends, stay involved in social activities, and remain safe and independent at home. Home visits can be arranged as required. We also serve younger adults (aged 19 and over) with other challenges as well as hearing loss who require home-based services Our counsellors can also educate care providers, service providers and support groups on how to provide accessible services for people with hearing loss.

Languages: ASL, English

Hours: Monday-Friday 9AM-5PM

For more information or to make an appointment:
Phone: 905-984-4412
TTY Toll Free: 1-877-634-0181
Fax: 905-984-8298

Logo of the Hamilton Niagra Haldimand Brant LHIN

Family Communication Program

This individualized sign language instruction program helps parents continue developing their sign language communication skills to keep pace with their school-aged children who are Deaf or hard of hearing. It is only available at CHS Hamilton.


  • 9 two-hour sessions
  • a schedule is arranged between the instructor and the family 
  • an initial meeting between the family and instructor is accompanied by a sign language interpreter to help facilitate goal setting and discussion

Languages: ASL

Fee: $100 (exceptions apply)

For more information:
Phone: 905-522-0755 or 519-753-3162 (voice mail)
TTY Toll Free: 1-877-817-8208
Fax: 905-522-1336

Office Information

CHS Niagara

55 King Street,
Suite 501
St. Catharines, ON

Contact Information

Contact Form

Hours of Operation

Monday-Friday 9AM-5PM

Regional Director

Victoria Baby

Additional Info

Metered parking on the street
Wheelchair accessible
Languages: English, ASL 

Latest News

Texting 911 available soon to deaf community

July 23 2014

By Joel Boyce, The Windsor Star.  

Announcement - From the Board of Directors of CHS

July 04 2014

A message from the Board of Directors of the Canadian Hearing Society. Posted on July 3, 2014.

Not enough sign language interpreters in Windsor

July 04 2014

By Carolyn Thompson, Windsor Star. 


Upcoming Events

WHMIS Information Session

July 28 2014
Need to get a WHMIS certificate? Come to our information session! ...

Information Session: Volunteer Program for PAN AM Toronto 2015

July 30 2014
Interested in volunteering for the PAN AM games? Come to our information session!  ...

Electronic Recycling Fundraising Day

August 15 2014 - August 15 2014
Recycle your used electronic products! ...


Missing the message: Why it’s important to caption health and medical videos

July 07 2014

A blog post by Jennifer Beer on the importance of captioning health videos.

Seniors: Why it’s so important to get your hearing tested

June 30 2014

June is Senior’s Month. Chief Audiologist Rex Banks writes a blog post "Why it’s so important to get your hearing tested".

Meet Another Innoweave Social Enterprise Grantee: the Canadian Hearing Society

June 20 2014

A blog post by Innoweave on CHS's social enterprise, Accessibility Solutions.

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