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June 18, 2014 | Regional Program Manager | Hamilton Region | Competition # 2014-028


DATE: June 18, 2014
POSITION: Regional Program Manager
LOCATION: Hamilton Region
START DATE: July 14, 2014

$41,388 – $44,309 ($51,735 - $55,387 per annum depending on experience; prorated to 80%)

POSITION STATUS:  Permanent; Part-time; 28 hours per week



Provide direction and day-to-day management for CHS Hamilton Region offices operations including designated programs and services, administration, finances and facilities management. Assist the Regional Director with program evaluation, focused on the improvement of client services according to needs identified by culturally Deaf, oral deaf, deafened and hard of hearing consumers.



Direct Service:

  • Responsible for program delivery including the day-to-day management of designated program operations, issues and employees (Ontario Interpreting Service, Sign Language Services, Community Development Council, Hearing Care Counselling, General Support Services, Connect and Audiology. Evaluate and facilitate program development as they relate to these programs, services and staff.
  • Responsible for day-to-day Hamilton Region office/facilities management in Hamilton and St. Catharines
  • Consult with Regional Director and provide assistance and direction in the development of new programs, through correspondence, statistical analysis and community consultations
  • Respond to immediate clients complaints
  • Provide ongoing supervision and support to staff through performance reviews, appropriate feedback and motivation
  • Provide leadership and direction related to establishment of special projects, new initiatives, fundraising ventures and the continuing development of client focused programs
  • Ensure office staff back-up is provided; provide back-up support in the absence of the Regional Director or other Regional Program Manager  as required



  • Assist the Regional Director in relation to ongoing development of regional programs through analysis, correspondence, budgetary projections, funding, community and consumer group consultations
  • Co-ordinate and maintain the collation of caseload and statistical analysis for programs and admin departments; develop and maintain regional forms
  • Prepare funder reports for RD review and final approval
  • Consult with and assist the Regional Director in the coordination and planning for office needs through analysis, correspondence, and budgetary projections
  • Accurate recording and reporting of all attendance and paperwork related matters for Human Resources
  • Ensure that new staff are networked on the computer system.  (Passwords, orientation, setting up individuals on the network with the individual profiles in place and ongoing support)
  • Oversee Program Administration Support staff in the coordination of internal & external meetings, workshops, focus group sessions, e.g. Orientation, Staff Meetings, etc.



  • Prepare, maintain and monitor budgets, grants or project submissions in consultation with Regional Director
  • Monitor monthly expenses and revenue and find solutions to ensure viability
  • Reconcile statements/accruals and ensure accurate financials are kept and all financial reports are submitted on time
  • Provide timely and accurate funding submissions and proposals, including quarterly and statistical reports and financial statements/reports, to appropriate sources following variable policies and procedures of individual funding sources, e.g. United Way, LHIN, Employment Ontario, etc. under the supervision of the Regional Director
  • Manage fee-for-service contracts, billings and prepare claims and reports as required 




Reports to Regional Director, Waterloo, Peel and Hamilton Regions



  • 3 Year College diploma in Business or Social Services related field or equivalent
  • 3-5 years related management experience including previous finance, budgeting and program development experience
  • Experience in supervision of staff, inter-personal conflict resolution and staff development
  • Experience with United Way budgeting requirements and financial reconciliation, and familiarity with various funders’ reporting and budgeting requirements such as Local Health Integration Networks, MCSS,MTCU and United Way
  • Trouble-shooting ability as it relates to computers, video conferencing equipment, and other office equipment
  • Ability to balance workload, to maintain high levels of customer satisfaction, multi-task and respond to shifting priorities
  • Demonstrated excellent interpersonal, communication and organisational skills
  • Proficiency in American Sign Language (ASL) or willingness to learn to the Advanced level
  • Proficiency in MS Office Suite, Internet and Database
  • Demonstrated sensitivity to working in a culturally diverse environment; knowledge of issues related to hearing loss and Deaf Culture an asset
  • Regular local travel within Hamilton region e.g. fundraising events etc.; some evenings/weekends



CLOSING DATE:  Until filled


*Notice to all candidates – you will be contacted if you are selected for an interview.  In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.



                                                  Subject Line:  Competition #2014-028


Please email your resume as a MS Word attachment or paste the resume into the body of the email. Remember to put the competition number in the subject line. 

Thank you for your application.



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