POSITION SUMMARY:

Provide direction for regional office operations including administration, finances and facilities management.  Develop and implement policies and procedures for financial management of a consolidated regional budget.  Manage and provide direction to designated programs and staff. 

MAJOR RESPONSIBILITIES:

Direct Service:

• Responsible for all aspects of program delivery including the day-to-day management of designated program operations and issues
• Evaluate and facilitate program development as they relate to designated programs, services and staff.
• Respond to immediate clients complaints
• Respond to all aspects of client needs in response to financial concerns
• To work closely with all third party billings, ensuring accurate reflection of costs and abreast of any/ all new legislation that might impact funding
• Develop and implement regional policies in consultation with the Regional Director which affect service and program delivery
• Provide ongoing supervision and support to staff through performance reviews, appropriate feedback and motivation
• Work in conjunction with Regional Director to implement services based on Agency philosophy and principles
• Provide leadership and direction related to establishment of special projects, new initiatives, fundraising ventures and the continuing development of client focused programs
• Provide back-up support in the absence of the Regional Director or other Toronto Region Managers as required
• Receive request for One-Mail hook up and set up same (LRA); receive and process requests to close One-Mail hook-up
• Other duties as assigned

Administration:

• Assist the Regional Director in relation to plans for ongoing development of regional programs through analysis, correspondence, budgetary projections, funding, community and consumer group consultations
• Co-ordinate and maintain the collation of caseload and statistical analysis for programs
• Provide confidential administrative support to the RD
• Collate statistics, and reports for the region, as designed by the RD
• Accurate recording and reporting of all attendance related matters for Human Resources
• Ensure that new staff are networked on the computer system.  (Passwords, orientation, setting up individuals on the network with the individual profiles in place and ongoing support)
• Develop and maintain forms
• Coordinate internal & external meetings, workshops, focus group sessions, e.g. Orientation, Staff Meetings, etc.

Financial:

• Prepare, maintain and monitors budgets, grants or project submissions in consultation with Regional Director
• Monitor monthly expenses and revenue and find solutions to ensure viability
• Ensure accurate financials are kept and all financial reports are submitted on time
• Provide timely and accurate funding submissions and proposals, including quarterly and statistical reports and financial statements/reports, to appropriate sources following variable policies and procedures of individual funding sources, e.g. United Way, MCSS, MOH, Employment Ontario, etc. under the supervision of the Regional Director
• Manage fee-for-service contracts and prepare claims and reports as required.  Maintain and prepare information related to A/P and A/R including invoices, cheque requisitions, billings, etc.
• Network and liaise with Program Managers as appropriate regarding funding issues.
• Review and reconcile monthly financial statements which include accruals and journal entries for Regional Director’s review

Supervision and Volunteer Coordination:

• Provide ongoing support to designated staff including annual performance evaluations
• Facilitate professional training for regional staff in consultation with the Regional Director and CHS objectives e.g. sign language classes for staff
• Problem solve internal conflicts on a daily basis
• Recruit, supervise, discipline and terminate appropriate staff in consultation with the Regional Director
• Provide leadership to staff in relation to program planning and development
• Attend and participate as an active member of CHS management staff

Community Education:

• Represent each program on external committees, with community contacts and local government contacts
• Promote and provide information to consumers in workshops and seminars about program services and CHS
• Meet/liaise and provide leadership with consumer groups
• Assist in preparation of and promote special events within the community e.g. United Way, May month, etc.
• Coordinate marketing plans of Toronto Region programs
• Liaise with Provincial Marketing Communications on behalf of all Toronto Region Programs
• Provide leadership and assist the Regional Director with community projects and issues
• Lobby and promote CHS philosophies and interests with local communities as required

Professional Development:

• Liaise with Regional Director on a regular basis
• Attend management workshops/seminars as required
• Attend continuing education & professional development seminars
• Attend and participate in CHS management meetings (Forum) and subsequent task groups as required
• Acquire and maintain the minimum ASL proficiency required for the position (Advanced)
• Participate in Regional Management meetings

LINE OF RESPONSIBILITY:

Reports to Regional Director, Toronto Region

QUALIFICATIONS:

• 3 Year College diploma in Business or Social Services related field or equivalent
• 3-5 years related management experience including previous finance, budgeting and program development experience
• Experience in supervision of staff and inter-personal conflict resolution and staff development
• Experience with HRDC budgeting requirements and financial reconciliation and familiarity with various funders’ reporting and budgeting requirements such as Long Term Care, MCSS and United Way
• Trouble-shooting ability as it relates to computers, video conferencing equipment, and other office equipment
• Ability to balance workload, to maintain high levels of customer satisfaction and respond to shifting priorities and multi-task
• Excellent interpersonal, communication and organizational skills
• Proficiency in American Sign Language (ASL) or willingness to learn to the Advanced level
• Proficiency in MS Office Suite and Internet
• Demonstrated sensitivity to working in a culturally diverse environment; knowledge of issues related to hearing loss and Deaf Culture an asset
• Valid driver’s license and access to vehicle for regular travel within the region
• Some evenings and weekends