| Frequently Asked Questions about CHS Quest |
Aucune traduction disponibleGeneral Questions about the Event and OrganizationWho is The Canadian Hearing Society? Event Day questionsWhat is a smartphone? Website QuestionsWho is Blackbaud? For all other questions and/or inquiries, please contact the CHS Quest team General Questions about the Event and OrganizationWho is The Canadian Hearing Society?Founded in 1940, CHS is a not-for-profit agency and the leading provider of services, products, and information that remove barriers to communication, advance hearing health, and promote equity for people who are culturally Deaf, oral deaf, deafened and hard of hearing. CHS is governed by a board of directors, the majority of whom are culturally Deaf, oral deaf, deafened, or hard of hearing. Unique in North America, CHS offers a complete roster of essential services, including sign language interpreting; one-on-one language development for deaf and hard of hearing children using play as the medium of learning; employment consulting; sign language instruction; speechreading training; hearing testing; hearing aids; counselling; and, the most complete range of communication devices that assist and augment communication including TTYs (text telephones), visual smoke detectors, baby monitors, signalling devices and alarm clocks. The largest agency of its kind in Canada, CHS employs approximately 450 people who deliver 17 programs through a network of 28 offices across Ontario. All services are provided by professionals experienced in meeting the needs of deaf, deafened and hard of hearing people in an accessible, confidential environment. We support informed choices: we give you unbiased information on all known options and you decide what best suits you and your family. For more information, visit www.chs.ca What is the mission of The Canadian Hearing Society?The Canadian Hearing Society is the leading provider of services, products and information that:
What is CHS Quest?CHS Quest: Smartphone Scavenger Hunt & Race is a unique fundraising adventure for The Canadian Hearing Society inspired by the television show The Amazing Race, teams of 4 solve clues on a smartphone and scour the city to find QuestStop locations where the challenges test team limits, while also being fun and entertaining. CHS Quest is about more than crossing the finish line- it is about breaking down communication barriers and supporting the vital work CHS does in our communities. Why participate in CHS Quest?Supporters participate in CHS Quest for many reasons: to support a family member or loved one; to create awareness of their own hearing loss; to support the work of a great cause, The Canadian Hearing Society, or just to have fun and to try something new in their community, a smartphone scavenger hunt & race. Who can participate in CHS Quest?CHS Quest is open to everyone. We ask that all participants be over 18 years of age. Those under the age of 18 can still participate but will be required to have a consent form signed by a parent or legal guardian. Is there a registration fee?There is a registration fee of $25 per person, $100 per team or $500 per corporate team. Your registration fee covers all administrative costs for the event, a smartphone to use on the day of the event, food, an event t-shirt, and participant bag. What is a Kick-off Event?The kick-off event is generally held generally six weeks before CHS Quest and is designed to generate interest in the event from both potential and secured sponsors, participants and local media. It is an opportunity to learn more about CHS Quest and The Canadian Hearing Society. What is a team?A team is made up of 4 individuals who work together to QuestStop location clues, travel to QuestStop locations and tackle the Quest challenge at each one. How many people make up a team?4 people make a team: a team captain and 3 other individuals. Teams can be put together with friends, family or co-workers. Are all members of the team (Questers) required to raise money for CHS?CHS Quest is a fundraising event for The Canadian Hearing Society. As a charitable not-for-profit organization The Canadian Hearing Society depends on the generous support of people like you to enable us to provide the services we provide on a daily basis. All participants are encouraged to raise a minimum of $200 to participate in CHS Quest. Our online participant centre will give you the resources and information you need to achieve and exceed this goal. For more information on the work of The Canadian Hearing Society, visit www.chs.ca. How much does the average Quester raise for CHS?The average Quester raises over $250 for The Canadian Hearing Society. What payment options are available to pay for my registration?Our online system accepts payment with a valid credit card. If you do not have access to a credit card, you can still register! Please contact the CHS Quest team. When you contact us please be prepared to provide all required registration information (Full Name, Address, Phone Number, Email, T-Shirt Size and Hearing Status and which site you are participating, and if you are joining a team or starting a team). Event Day QuestionsWhat is a smartphone?A smartphone is a mobile phone that offers more advanced computing ability and connectivity than a contemporary basic feature phone. A web-enabled phone with internet access and video feed, i.e. iPhone or Blackberry. Smartphones and feature phones may be thought of as handheld computers integrated within a mobile telephone, but while most feature phones are able to run applications based on platforms such as Java ME, a smartphone usually allows the user to install and run more advanced applications (the ever popular Apps!). Smartphones run complete operating system software providing a platform for application developers. Like feature phones, a Smartphone can be considered as a Personal Pocket Computer with mobile phone functions, because these devices are mainly computers, although much smaller than a desktop computer. Can I use my own smartphone?No. All event phones will be uploaded with event clues and therefore we cannot allow participants to use their own devices. One smartphone will be loaned to each team at registration. Photo ID will be required when picking up the smartphone. Your ID will be returned when you return the smartphone at the finish of the event. What is a CHS QuestStop?A CHS QuestStop is a location where you must perform an assigned task. You get to a CHS QuestStop by solving clues on your smartphone. Do I have to be in good physical shape to participate?The CHS QuestStops are designed to be a mental and physical challenge, but above all, fun! However, if any CHS QuestStop is too challenging, you can choose another less demanding one or a modified version will be made available to you. What happens if there is a line-up at a CHS QuestStop?It is possible to run into line-ups at the different CHS QuestStops so you must be sure to strategize your route. If you run into a line-up, you can always move on to a different CHS QuestStop. Volunteers will do their best to ensure Questers move through each QuestStop as quickly as possible to avoid line-ups. Most QuestStops will allow for more than one team to compete at a time. What if it's raining on the event day?Just like the Postal Service - nothing will stop CHS Quest! Keep in mind the weather forecast for event day and please dress appropriately. Arrangements will be made if weather should put Questers at risk (i.e., thunder and lightning). Are pets allowed to attend Quest?Sorry, but no pets are allowed to participate in CHS Quest. Website QuestionsWho is Blackbaud?Blackbaud is a marketing infrastructure service provider offering advanced Internet fundraising solutions to charitable, educational and political organizations. The Canadian Hearing Society has contracted with us to provide online support for the CHS Quest: Smartphone Scavenger Hunt & Race. Through the website you can register for the event, collect donations from family and friends and more. How do I register for the CHS Quest?Go to the Join Our Quest button in the event city you wish to regirster and complete the form. You will be guided through the registration process. Once your transaction is complete, you will receive a confirmation email receipt. What is unique about this website?This website is so unique because it offers the capability for individuals to not only register for the event, but also to collect donations from their friends and family through a much more efficient mechanism. The Canadian Hearing Society Event Manager and the event Participant can track the progress of donation collections through viewing secured online reports. Is my information secure?Yes. The Canadian Hearing Society and BlackBaud has made every effort to protect your information. We use industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the Internet. We have also installed an encryption engine on our database server so that your data is securely stored. What is the long website address for that I received in my confirmation receipt?This website address will take you to your personal donation page. This address link is automatically included in any emails that are sent through the email center in event headquarters after you have logged into the website. You can also copy and paste this link into any other form of email. Can friends and family make a donation to a Participant by going through the main website?Yes. On the home page of the website, friends and family can locate a Participant by clicking on the "Donate Now" button. By typing in the name of the Participant, they will be directed to the Participant's personalized pledge page. Why is the "Sponsor Participant" search not finding a Participant that I know has registered?You must type in the first name or last name of the Participant exactly how it is spelled. It is not case sensitive. If you have a problem locating a Participant that you are sure has registered, please contact us by visiting our customer support site and we will contact you to help. How can I see who has donated to me?Go to the Participant Centre log-in section on the site. Use the Username and Password that you received when you registered for the event. You can then view your Donor list and the amounts that have been donated. I forgot my Username and Password. How can I find out what they are?Remember that your username and password are case sensitive. Click here to find your password. You will receive an email with your username and password. If you still have problems, please contact us by visiting our customer support site. All of my Donors are not showing up on the honour scroll. Why?As your donors make a contribution, they have the option of whether or not they want to appear in the honour scroll. |
