|Date:||December 12, 2011|
|Position:||OIS ASSIGNMENT COORDINATOR|
|Minimum Start Salary:||$43,470 per annum|
|Position Status:||Permanent; Fulltime; 35 hours per week|
- Coordinate interpreter services for culturally Deaf, oral deaf, deafened, hard of hearing and hearing consumers:
- Schedule assignments and maintain efficient system of delivery for interpreters and consumers
- Advocate for consumers and educate consumers and the public on appropriate use of interpreter services, fee-for-service, video-conferencing, etc.
- Provide forms and invoices to Financial Services and Human Resources for invoicing and payment of interpreters
- Process videoconference interpreting forms and invoices
- Receive requests from hearing, culturally Deaf, oral deaf, deafened and hard of hearing consumers via phone, fax, e-mail, mail, internal request, or walk in. Assignments may include meetings, appointments, interviews, conferences, training programs, and other assignments as required.
- Assess needs of request, preferences, interpreter availability/skill level and time factors; and videoconference interpreting alternatives
- Maintain current listing of available interpreters
- Match, search and confirm request with appropriate interpreters
- Follow up and monitor request until filled, refused or cancelled
- Confirm assignment, date, location with consumers and interpreter
- Request and provide preparatory information for interpreters as required (information regarding the nature of assignments and other written material for review)
- Negotiate fee for service with consumers and service providers, including out of town charges; discuss fees for videoconference interpreting, as required.
- Advocate for and educate consumers on appropriate use of interpreter services, external protocols for service, and fee-for-service
- Educate clients on protocols for booking interpreters, OHRC and rights to access, use of After-Hours Service, funding resources available for interpreter services, etc.
- Videoconference interpreting: book equipment, room, coordinates schedules, confirm with Computer Services; assist with equipment set up and usage, as required.
- Coordinate assignments for Interpreter Internship Program (IIP) in conjunction with OIS Provincial, as required. When booking interns, liaise with IIP and consumers for assignment approvals
- Arrange travel and accommodations for out-of-town interpreters
- Set up and oversee OIS screenings for potential interpreters in conjunction with OIS Provincial.
- Answer client questions regarding general information, invoices and assignments
- Other duties as assigned
- Book assignments using R&S (request and statistics) forms and the OIS database
- Send written confirmation/refusal of assignments
- Match interpreter invoices with R&S forms in OIS Database, do bank deposits and match cheques to invoices.
- Process and submit Payroll invoices to Human Resources and Accounts Payable
- Forward complete forms to Financial Services to initiate billing invoices
- Review and file completed invoices and requests
- Maintain accurate files, cheque deposits and statistics; provide reports as required
- Maintain and review status of accounts on monthly basis as required
- Initiate and respond to correspondence, forms and statistics
- Prepare journal entries to correct on-going internal and external invoices
- Prepare OIS Accruals at month-end, quarter-end and year end closures
- Invoice inquiry-follow-up, credit memos, reverse invoices, collections, corrections and etc.
- Other duties as assigned
- Advocate for accessibility through the use of interpreters and other means of facilitating communication
- Act as resource in order to provide general information in response to inquiries regarding interpreting, as well as advising consumers and clients of other programs & services at CHS
- Prepare presentations and participate in workshops/seminars on interpreting services and general CHS services
- Attend internal staff meetings
- Attend and participate in workshops/seminars related to position
- Keep up-to-date on issues and information related to position and agency
- Acquire and maintain ASL proficiency requirement for the position (Intermediate-Plus)
LINE OF RESPONSIBILITY:
- Regional Director, London
- 2 or 3 year College diploma in Business Administration, interpreting training or equivalent
- Two years administrative/general accounting/customer service experience
- Experience in booking assignments and using a computerized scheduling system
- Excellent analytical, time management, problem-solving skills as well as attention to detail
- Excellent interpersonal, organizational and communication skills
- Proficiency in MS Office Suite, especially Excel, Internet, Outlook and databases
- Strong negotiation and decision-making skills
- Able to work independently and as part of a team
- Knowledge of issues related to hearing loss and Deaf Culture an asset
- Proficiency in American Sign Language (ASL) or willingness to learn
- Demonstrated sensitivity to working in a culturally diverse environment
- Occasional travel – annual retreat, ASL classes, or other professional development
Dec 20, 2011 (Internal)
*Please note that as per the terms of our Collective Agreement, qualifying internal candidates will be considered first. External candidates – you will be contacted if you are selected for an interview.
|SEND RESUME TO:||Subject: Competition # 2011-073
The Canadian Hearing Society
|Please email your resume as a MS Word attachment or paste the resume into the body of the email. Remember to put the competition number in the subject line. Thank you for your application.|
HIRING PROCESS FOR CULTURALLY DEAF, ORAL DEAF,
DEAFENED, AND HARD OF HEARING APPLICANTS
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