POSITION SUMMARY:

•    To provide video remote language interpretation services between culturally deaf, oral deaf, deafened, hard of hearing and hearing individuals or groups primarily for police, court, corrections, medical and mental health events.
•    Act as resource for community development and liaise with related consumers, customers, technical and booking staff.

MAJOR RESPONSIBILITIES:

Direct Service:

•    To provide ASL/English language video remote interpreting services
•    To provide pre-booked, emergency and short notice video remote interpreting services
•    Coordinate and work with interpreter teamer as needed
•    Other duties as assigned

Administration:

•    Assist with administrative aspects of delivering service
•    Prepare/assist in preparation of Request and Statistics forms including accurate match of invoices, cheques, and send appropriate information to Head Office
•    Provide related Ontario Interpreter Services information via correspondence, telephone queries, and walk-ins including fee for service information when required
•    Enter interpreter information, as required, to the OIS database
•    Participate in research & projects as required
•    Other duties as assigned

Community Education:

•    Prepare and present workshops to consumers and community groups on interpreting services
•    Advocate for accessibility
•    Answer incoming calls requesting interpreting information
•    Educate consumers on appropriate role of interpreter
•    Liaise with the deaf community to determine and respond to service needs
•    Participate in community events and special events as required, e.g. May Month, United Way Campaigns, etc.
•    Represent CHS on internal and external committees
•    Promote CHS and interpreting services through newsletters, promotion and external networks

Professional Development:

•    Acquire and maintain ASL proficiency requirement for the position (OIS standing)
•    Attend all OIS department and agency staff meetings
•    Keep up to date with relevant legislation and trends
•    Keep up with trends and training specific to the field

LINE OF RESPONSIBILITY:

Reports to the Director, Ontario Interpreting Services

QUALIFICATIONS:

•    Post secondary diploma from accredited interpreter training program
•    Status under the current version of the OIS screening
•    3 years interpreting experience
•    Excellent language skills over the continuum from American Sign Language (ASL) to English, both receptively and expressively
•    Video remote interpreting experience
•    Excellent customer service and analytical skills
•    Able to handle stress within a fast moving environment
•    Excellent interpersonal skills  and able to manage the communication in a high level of sensitive issues
•    Able to maintain strict confidentiality
•    Valid driver’s licence and access to a vehicle
•    Proficiency in Microsoft Office Suite and Internet
•    Demonstrated sensitivity to working in a culturally diverse environment