POSITION SUMMARY:

Provincially coordinate LSQ interpreting services for Deaf, hard of hearing, deafened and hearing consumers.  Schedule assignments and maintain efficient system of delivery for interpreters and consumers.  Advocate for consumers and educate consumers and the public on appropriate use of interpreter services, fee-for-service, video-conferencing, etc.  Provide forms and invoices to Financial Services and Human Resources for invoicing and payment of interpreters.  Facilitate the use of videoconferencing when used during an assignment.

MAJOR RESPONSIBILITIES:

Direct Service:

•    Receive requests from Hearing, Deaf, and Hard of Hearing French and LSQ consumers via TTY, phone, fax, e-mail, mail, internal request, or walk in from all over Ontario, specifically from the Sudbury and Ottawa regions.  Assignments may include meetings, appointments, interviews, conferences, training programs, and other assignments as required
•    Assess needs of request, preferences, interpreter availability/skill level and time factors; and videoconferenced interpreting alternatives.
•    Maintain current listing of available interpreters
•    Match, search and confirm request with appropriate interpreters
•    Follow up and monitor request until filled or refused or cancellation
•    Confirm assignment, date, location with consumers and interpreter
•    Request and provide preparatory information for interpreters as required (information regarding the nature of assignments and other written material for review)
•    Negotiate fee for service with consumers and service providers, including out of town charges; discuss fees for videoconferenced interpreting, as required.
•    Advocate for and educate consumers on appropriate use of interpreter services, external protocols for service, and fee-for-service
•    Educate clients on protocols for booking interpreters, OHRC and rights to access, use of After-Hours Service, funding resources available for interpreter services, etc.
•    Assignments via videoconferencing interpreting:  work in conjunction with CHS videoconferencing services to: book equipment, room, coordinate schedules, confirm with Computer Services; assist with equipment set up and usage, as required.
•    Coordinate assignments for Interpreter Internship Program (IIP) in conjunction with OIS Provincial, as required. When booking interns, liaise with IIP and consumers for assignment approvals
•    Arrange travel and accommodations for out of town interpreters
•    Set up and oversee OIS screenings for potential interpreters in conjunction with OIS Provincial.
•    Answer client questions regarding general information, invoices and assignments

Administration:

•    Book assignments using R&S (request and statistics) forms and the OIS database
•    Send written confirmation/refusal of assignments
•    Match interpreter invoices with R&S forms in OIS Database, do bank deposits and match cheques to invoices.
•    Process and submit Payroll invoices to Human Resources and Accounts Payable
•    Forward complete forms to Financial Services to initiate billing invoices
•    Review and file completed invoices and requests
•    Maintain accurate files, cheque deposits and statistics; provide reports as required
•    Maintain and review status of accounts on monthly basis as required
•    Initiate and respond to correspondence, forms and statistics
•    Prepare journal entries to correct on-going internal and external invoices
•    Prepare OIS Accruals at month-end, quarter-end and year end closures
•    Invoice inquiry-follow-up, credit memos, reverse invoices, collections, corrections and etc.

Community Education:

•    Advocate for accessibility through the use of interpreters and other means of facilitating communication
•    Act as resource in order to provide general information in response to inquiries regarding interpreting, as well as advising consumers and clients of other programs & services at CHS
•    Prepare presentations and participate in workshops/seminars on interpreting services and general CHS services

Special Projects/Research:

•    Ongoing review of OIS booking system and processes
•    Research and prepare suggestions or proposals for increasing efficiency of profile and services
•    Participate in committees/special events, internal and external as appropriate.
•    Liaise with freelance community (e.g. newsletter, etc.)

Professional Development:

•    Attend internal staff meetings
•    Attend workshops/seminars to keep current in the position
•    Attain and maintain ASL proficiency level (Intermediate Plus)

LINE OF RESPONSIBILITY:

•    Regional Director, Ottawa

QUALIFICATIONS:

•    2 or 3 year College diploma in Business Administration, interpreting training or equivalent
•    Proficiency in LSQ and French.  Proficiency in written English.  Intermediate Plus proficiency in  ASL or willingness to learn
•    Two years administrative/general accounting/public relations experience
•    Experience in booking assignments and using a computerized scheduling system
•    Excellent analytical, time management and problem-solving skills
•    Excellent interpersonal, organizational and communication skills
•    Proficiency in MS Office Suite, especially Excel, Internet and E-mail
•    Strong negotiation and decision-making skills
•    Able to work independently and as part of a team
•    Knowledge of issues related to hearing loss and Deaf Culture an asset
•    Sensitivity to working in a culturally diverse environment