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Competition #	2011-011
Date:	February 14, 2011
Position:	SECRETARY/RECEPTIONIST – COMMUNICATION DEVICES PROGRAM AND EMPLOYMENT SERVICES
Location:	Sudbury
Start Date:	Immediately
Minimum Start Salary:	$34,626 per annum
Position Status:	Permanent; Fulltime; 35 hours per week

POSITION SUMMARY:

Perform general reception and secretarial functions for the departments of Communication Devices Program (CDP) and Employment Services. Facilitate and provide secretarial support for program staff. Provide general information in response to public inquiries.

MAJOR RESPONSIBILITIES:

Direct Service:

•    Provide general reception duties i.e.: answer/forward incoming calls, screen and take messages
•    Greet clients and public
•    Book appointments for clients and department staff as required
•    Provide appropriate information about CHS services in response to phone, correspondence and walk in inquiries
•    Act as a resource for walk-in inquiries and refer clients/calls to appropriate internal or external services
•    Sales; receive funds, provide receipts and forward information
•    Provide information, respond to and follow up with the public regarding communication devices, loaners, device orders, repairs, costs, shipping and receiving   
•    Prepare packages, send out information and provide registration for program events e.g. workshops, self-help, etc.
•    Liaise with regional staff and participate as an active team member
•    Provide appropriate special assistance in the absence of program staff where a plan is already in place e.g. filling out forms, etc.
•    Other duties as assigned

Administration:

•    Type general correspondence, memos, and take minutes for meetings as assigned
•    As assigned, responsible for organizing internal/external meetings where necessary including room, video conferencing, audio-visual equipment, interpreters, captionist etc.
•    Provide appropriate documentation for Financial Services regarding invoices, receipts, incoming funds, third party funders (DVA, WSIB, ODSP) bank information etc, re: programs and services
•    Research job banks, labour market, employer job fairs, etc…
•    Research, maintain and update resource information and files in relation to CHS services and community issues
•    Maintain confidential office files and provide general clerical support e.g.; photocopying, filing, fax for office staff
•    Maintain accurate records and statistics as requested including workshops, staff presentations, sales, booking of equipment and devices, etc.
•    Maintain inventory controls and related records for communication devices, batteries and CHS marketing materials
•    Other duties as assigned

Community Education:

•    Provide information to public via phone, correspondence and walk-in inquiries
•    Advocate for community accessibility and liaise with consumer communities
•    Participate in community projects and specialized campaigns e.g.: fundraising, May Month, etc.

Professional Development:

•    Attend internal staff meetings
•    Attend and participate in internal committees, workshops/seminars related to position
•    Keep up-to-date on issues and information related to position and agency
•    Acquire and maintain ASL Proficiency requirement for the position

LINE OF RESPONSIBILITY:

Manager Administration & Support Services, Sudbury

QUALIFICATIONS:

•    Post secondary diploma in Office Administration
•    Two to three years previous secretarial experience
•    Proficiency in Microsoft Office Suite and Internet
•    Basic accounting
•    Valid drivers license and access to a vehicle
•    Ability to take initiative in team-oriented environment
•    Demonstrated excellent organizational, communication and interpersonal skills
•    Demonstrated ability to work under pressure and meet deadlines
•    Demonstrated prioritization, multi-tasking and problem-solving skills
•    Demonstrated ability to work as a team player and independently
•    Proficiency in American Sign Language (ASL)
•    Demonstrated sensitivity to working in a culturally diverse environment
•    Bilingualism required (French & English)

CLOSING DATE:	Date (Internal)* – February 23, 2011 Until filled (External) *Please note that as per the terms of our Collective Agreement, qualifying internal candidates will be considered first. External candidates - you will be contacted if you are selected for an interview.
SEND RESUME TO:	Subject: Competition # 2011-011 Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. Human Resources The Canadian Hearing Society
	Please email your resume as a MS Word attachment or paste the resume into the body of the email. Remember to put the competition number in the subject line. Thank you for your application.

 

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