POSITION SUMMARY:

•    Provide outreach, information and education to the public and consumer support networks regarding hearing loss, accessibility and other issues
•    Coordinate regional volunteer services.

MAJOR RESPONSIBILITIES:

Direct Service:

•    Field all regional external requests for information via incoming calls, correspondence (mail, fax, e-mail) and walk-ins
•    Provide appropriate general information regarding CHS services and related topics
•    Determine appropriate CHS person to respond to in-depth requests and re-route accordingly
•    Manage and monitor inventory of CHS information pamphlets and other materials
•    Develop, research and maintain regional information materials including pamphlets, displays and the resource centre
•    Assist users of resource centre
•    Coordinate media requests and campaigns
•    Produce and edit bi-annual regional newsletter
•    Identify priority needs for volunteer services within CHS regionally
•    Responsible for recruitment, placement and training of volunteers for regional activities
•    Monitor and supervise and prepare work for volunteers in conjunction with CHS service departments
•    Develop and coordinate annual volunteer recognition plan
•    Up-date information on the regional website
•    Other duties as assigned

Administration:

•    Maintain statistics/reports about nature, volume and geographic nature of regional information requests fielded by all regional staff
•    Maintain mailing lists for membership, newsletter, volunteers, etc.
•    Maintain and update resource centre and related materials, including cataloguing system
•    Select, order and collate books, materials, videos and other resources for resource centre
•    Coordinate volunteer requests with recruitment agencies/groups
•    Maintain volunteer files and statistics in relation to volunteer services
•    Provide program reports (e.g. budgetary, statistical summaries) as required
•    Prepare evaluation tools to be implemented for presentations in the community
•    Keep a sign out schedule for information services equipment for the office
•    Other duties as assigned

Community Education:

•    Coordinate and participate in providing community displays, presentations and workshops
•    Act as a resource and provide in-service training to other agencies, professionals and groups
•    Represent CHS at various health fairs and information sessions
•    Promote and provide information through media and publicity campaigns about CHS and its services
•    Advocate for accessibility in the community
•    Assist with, promote and participate in special events and fundraising activities
•    Liaise with volunteer organizations and promote volunteer opportunities for culturally Deaf, oral deaf, deafened and hard of hearing persons
•    Create presentations and carter to the needs of participants
•    Textnet: Support new users as requests by head office.
•    Implement user training of Textnet software program as requested
•    Take part/lead special events and campaigns e.g. United Way and May Month campaigns

Professional Development:

•    Attend internal staff meetings
•    Attend and participate in workshops/seminars related to position
•    Keep up-to-date on issues and information related to position and agency
•    Acquire and maintain the ASL Proficiency requirement for this position (Intermediate Plus)

LINE OF RESPONSIBILITY:
•    Reports to Regional Director, Waterloo

QUALIFICATIONS:

•    Bachelor’s degree in English, related social services or equivalent
•    2-3 years related work experience
•    Proficiency in Microsoft Office Suite and Internet
•    Excellent customer service and interpersonal skills
•    Strong communication and presentation skills
•    Proficiency in American Sign Language (ASL) skills or willingness to learn
•    Demonstrated knowledge of deafness and hearing loss
•    Demonstrated sensitivity to working in a culturally diverse environment