POSITION SUMMARY:

Coordinate CHS’ videoconferencing services across 28 sites and perform related administrative functions for the service.

MAJOR RESPONSIBILITIES:

Direct Service:

•    Coordinate all bookings for videoconferencing events across the province
•    Respond to complaints and assist with trouble shooting during videoconferencing events
•    Initiate and respond to general correspondence
•    Provide administrative back up for the department of OIS Provincial as required (e.g. vacations, absences, overflow, etc.)
•    Other duties as assigned

Administration:

•    Receive videoconferencing requests and confirm services with parties and with program staff
•    Process invoices for videoconferencing across the province
•    Responsible for correspondence, email, fax, memos, minutes and notes, etc. 
•    Maintain confidential program files
•    Act as appropriate back up for department staff in their absence
•    Monitor, review and revise program forms
•    Act as resource for staff in relation to general queries regarding videoconferencing
•    Responsible for collating statistics and providing reports as required
•    Provide training for videoconference booking staff in relation to support functions
•    Other duties as assigned

Community Education:

•    Provide immediate information for general public inquiries by telephone, correspondence and walk ins
•    Participate and provide assistance in special projects and community campaigns e.g.: United Way Campaigns

Financial:

•    Assist manager with the collection, collating and preparation of materials for budgets and other financial reports and with coding for accounting procedures
•    Responsible for coding invoices and processing account receivables and journal entries for the program.
•    Prepare and make bank deposits and transactions for videoconferencing services
•    Verify, maintain and prepare financial information for processing including invoices, cheque requisitions etc.
•    Maintain and provide accurate computerized financial records and statistics

Professional Development:

•    Attend internal staff meetings
•    Attend and participate in workshops/seminars related to position
•    Keep up-to-date on issues and information related to position and agency
•    Acquire and maintain the ASL Proficiency requirement for the position (Intermediate Plus)

LINE OF RESPONSIBILITY:

Director, Ontario Interpreting Services

QUALIFICATIONS:

•    Diploma in Business, Office Administration or equivalent
•    2-3 years related work experience in a related field
•    Proficiency with MS Office Suite, Internet, hardware and videoconferencing equipment
•    Basic accounting for AP and AR
•    Strong communication skills written and spoken (English and French)
•    Occasional travel to other offices in Ontario; occasional evening and weekend work
•    Proficiency in American Sign Language (ASL) or willingness to learn
•    Demonstrated sensitivity to working in a culturally diverse environment