POSITION SUMMARY:

Perform general reception and secretarial functions for the Employment Services Department. Facilitate and provide secretarial support for other internal departments. Provide general information in response to public inquiries.

MAJOR RESPONSIBILITIES:

Direct Service:

•    Provide general reception duties i.e.: answer/forward incoming calls, screen and take messages
•    Greet clients and public
•    Provide appropriate information about CHS services in response to phone, correspondence and walk in inquiries
•    Provide appropriate special assistance in the absence of other staff
•    Book appointments for ES clients and office staff as required
•    Provide information to public regarding Employment Services, including MCSS-ODSP referrals
•    Provide appropriate guidance to volunteers, student placements
•    Liaise with regional staff and participate as an active team member
•    Assist Employment Services counsellor in client meetings
•    Other duties as assigned

Administration:

•    Entering statistics into ESMS database
•    Assist in balancing CHS financial statements to EWRDS database
•    Type ES correspondence, memos, take minutes as assigned
•    Assist in setting up assistive devices for ES clients
•    Research, maintain and update resource information and files in relation to ES services
•    Maintain confidential ES client files
•    Provide general clerical support e.g.; photocopying, filing, fax for ES staff
•    Maintain records for booking of equipment and devices as required
•    Maintain and order ES office supplies as required
•    Other duties as assigned

Community Education:

•    Provide information to public via phone, correspondence and walk-in inquiries
•    Advocate for community accessibility and liaise with consumer communities
•    Participate in community projects and specialized campaigns e.g.: United Way, May Month, etc.

Professional Development:

•    Attend internal staff meetings
•    Attend and participate in workshops/seminars related to position
•    Keep up-to-date on issues and information related to position and agency
•    Acquire and maintain ASL Proficiency requirement for the position (Intermediate Plus)

LINE OF RESPONSIBILITY:

Regional Program Manager, SSM

QUALIFICATIONS:

•    Post secondary diploma in Office Administration
•    Two to three years previous secretarial experience
•    Proficiency in Microsoft Office Suite and Internet
•    Demonstrated excellent organizational and interpersonal skills
•    Demonstrated ability to work under pressure and meet deadlines
•    Demonstrated prioritization, multi-tasking and problem-solving skills
•    Demonstrated ability to work as a team player and independently
•    Basic accounting skills an asset
•    Proficiency in American Sign Language (ASL) or willingness to learn
•    Demonstrated sensitivity to working in a culturally diverse environment