POSITION SUMMARY:

Perform general reception and secretarial functions for the Hearing Care Counselling Program. Facilitate and provide secretarial support for the program. Provide general information in response to public inquiries.

MAJOR RESPONSIBILITIES:

Direct Service:

•    Provide general reception duties i.e.: answer/forward incoming calls, screen and take messages
•    Greet clients and public
•    Provide appropriate information about CHS services in response to phone, correspondence and walk in inquiries
•    Provide appropriate special assistance in the absence of other staff
•    Book appointments for clients and office staff as required
•    Act as a resource for walk-in inquiries and refer clients/calls to appropriate internal or external services
•    Sales; receive funds, provide receipts and forward information
•    Provide information to public regarding HCC, including CDP orders, repairs, costs, shipping and receiving dates for devices and related client contact
•    Liaise with regional staff and participate as an active team member
•    Other duties as assigned

Administration:

•    Receive, sort and distribute all incoming mail/parcels for HCC
•    Prepare and purchase postage/courier
•    Type general correspondence, memos, take minutes as assigned
•    Provide appropriate documentation for Financial Services regarding invoices, receipts, incoming funds, bank information etc, re: programs and services
•    Receive cash, cheques etc, prepare bank deposits and forward as required
•    Research, maintain and update resource information and files in relation to CHS services and community issues
•    Maintain confidential office files
•    Provide general clerical support e.g.; photocopying, filing, fax for office staff
•    Maintain records for booking of equipment and devices as required
•    Maintain accurate records and statistics related to sales and stock
•    Maintain inventory controls and related records for Communication Devices
•    Maintain and order office supplies as required for the program
•    Other duties as assigned

Community Education:

•    Provide information to public via phone, correspondence and walk-in inquiries
•    Advocate for community accessibility and liaise with consumer communities
•    Participate in community projects and specialized campaigns e.g.: United Way, May Month, etc.

Professional Development:

•    Attend internal staff meetings
•    Attend and participate in workshops/seminars related to position
•    Keep up-to-date on issues and information related to position and agency
•    Acquire and maintain ASL Proficiency requirement for the position (Intermediate Plus)

LINE OF RESPONSIBILITY:

Reports to Regional Program Manager, Sault Ste. Marie

QUALIFICATIONS:

•    Post secondary diploma in Office Administration
•    Two to three years previous secretarial experience
•    Proficiency in Microsoft Office Suite and Internet
•    Basic accounting
•    Demonstrated excellent organizational and interpersonal skills
•    Demonstrated ability to work under pressure and meet deadlines
•    Demonstrated prioritization, multi-tasking and problem-solving skills
•    Demonstrated ability to work as a team player and independently
•    Basic accounting skills an asset
•    Proficiency in American Sign Language (ASL) or willingness to learn
•    Demonstrated sensitivity to working in a culturally diverse environment

Please email your resume as a MS Word attachment or paste the resume into the body of the email.
Remember to put the competition number in the subject line.  Thank you for your application.


THE CANADIAN HEARING SOCIETY SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR CULTURALLY DEAF, ORAL DEAF, DEAFENED, AND HARD OF HEARING APPLICANTS.