We, the employees of The Canadian Hearing Society, commit to the following values to guide the everyday operations of the agency.
Consumer FocusWe will design and deliver services that focus on needs, as identified by consumers. Consumers may include any individual or organization we serve, both internally and externally.
Knowledge / Continuous ImprovementWe will continuously improve our models of service delivery, because the environment and needs of consumers are always changing. This requires our commitment to continuing education, through both self-directed learning and agency sponsored opportunities.
Information SharingWe will provide information on all options to consumers so that they can make informed decisions. We will share our ideas and knowledge with coworkers when service delivery can benefit.
Team WorkWe will support coworkers and celebrate the successes we achieve together. We encourage teamwork that incorporates our diverse backgrounds, values and strengths.
Decision MakingWe will make decisions based on facts and appropriate consultation. We will explain the reasons for our decisions.
AccountabilityWe will work efficiently and effectively to achieve the desired outcomes for our programs.
AccessibilityWe will provide a barrier free work environment. We will acquire necessary communication skills and be culturally sensitive.
Ethical ConductWe will demonstrate honesty, confidentiality and mutual respect for others. We share responsibility for building a positive public image of CHS.