The Canadian Hearing Society is committed to providing appropriate standards of customer service that best promote the principles of dignity, independence, integration and equal opportunity of persons with a disability.
The Canadian Hearing Society has a long history of focusing on customer service standards as they relate to our consumers who are Culturally Deaf, oral deaf, deafened or hard of hearing
As of January 1, 2010 all broader public sector organizations must comply with the Accessibility for Ontarians with Disabilities (AODA) Act, 2005, Customer Service Standard which is designed to remove barriers for people with disabilities when they access services. The standard is part of new legislation that will create a barrier-free Ontario for people with disabilities.
We are committed to accessibility, and have a policy, entitled Accessibility Standards for Customer Service.
We value all of our customers and strive to meet everyone’s needs. We recognize that receiving feedback provides a valuable opportunity to learn and improve. We encourage you to provide feedback on our ability to provide you with our services.
Feedback and complaints may be made in person or online via our AODA Feedback Form.