POSITION SUMMARY:

• Provide outreach, information and education to the public and consumer support networks regarding hearing loss, accessibility and other issues
• Coordinate regional volunteer services.

MAJOR RESPONSIBILITIES:

Direct Service:

• Field all regional external requests for information via incoming calls, correspondence (mail, fax, e-mail) and walk-ins
• Provide appropriate general information regarding CHS services and related topics
• Determine appropriate CHS person to respond to in-depth requests and re-route accordingly
• Manage and monitor inventory of CHS information pamphlets and other materials
• Develop, research and maintain regional information materials including pamphlets, displays and the resource centre
• Assist users of resource centre
• Coordinate media requests and campaigns
• Produce and edit bi-annual regional newsletter
• Identify priority needs for volunteer services within CHS regionally
• Responsible for recruitment, placement and training of volunteers for regional activities
• Monitor and supervise and prepare work for volunteers in conjunction with CHS service departments
• Develop and coordinate annual volunteer recognition plan
• Up-date information on the regional website
• Other duties as assigned

Administration:

• Maintain statistics/reports about nature, volume and geographic nature of regional information requests fielded by all regional staff
• Maintain mailing lists for membership, newsletter, volunteers, etc.
• Maintain and update resource centre and related materials, including cataloguing system
• Select, order and collate books, materials, videos and other resources for resource centre
• Coordinate volunteer requests with recruitment agencies/groups
• Maintain volunteer files and statistics in relation to volunteer services
• Provide program reports (e.g. budgetary, statistical summaries) as required
• Prepare evaluation tools to be implemented for presentations in the community
• Keep a sign out schedule for information services equipment for the office
• Other duties as assigned

Community Education:

• Coordinate and participate in providing community displays, presentations and workshops
• Act as a resource and provide in-service training to other agencies, professionals and groups
• Represent CHS at various health fairs and information sessions
• Promote and provide information through media and publicity campaigns about CHS and its services
• Advocate for accessibility in the community
• Assist with, promote and participate in special events and fundraising activities
• Liaise with volunteer organizations and promote volunteer opportunities for culturally Deaf, oral deaf, deafened and hard of hearing persons
• Create presentations and cater to the needs of participants
• Textnet: Support new users as requests by head office.
• Implement user training of Textnet software program as requested

Professional Development:

• Attend internal staff meetings
• Attend and participate in workshops/seminars related to position
• Keep up-to-date on issues and information related to position and agency
• Acquire and maintain the ASL Proficiency requirement for this position (Intermediate Plus)

LINE OF RESPONSIBILITY:

Reports to Regional Director, Waterloo/Peel Regions

QUALIFICATIONS:

• Bachelor’s degree in English, related social services or equivalent
• 2-3 years related work experience
• Proficiency in Microsoft Office Suite and Internet
• Excellent customer service and interpersonal skills
• Strong communication and presentation skills
• Proficiency in American Sign Language (ASL) skills or willingness to learn
• Demonstrated knowledge of deafness and hearing loss
• Demonstrated sensitivity to working in a culturally diverse environment