Request for Proposals - Quality Management Consultant

Purpose

The Canadian Hearing Society (CHS) is seeking the services of a qualified management consultant to:

• take the leadership in developing a quality assurance framework for the agency
• make recommendations for the implementation of an accreditation program for the entire agency

Background Information

Founded in 1940, The Canadian Hearing Society (CHS) is a not-for profit. Our mission is to be the leading provider of services, products, and information that remove barriers to communication, advance hearing health, and promote equity for people who are culturally Deaf, oral deaf, deafened and hard of hearing.

Unique in North America, CHS offers a complete roster of essential services through a network of 28 offices across Ontario. In addition, CHS has established partnerships with two agencies in other provinces (Nova Scotia and Manitoba) for the sale of communication devices.

Accessibility Services:

• American Sign Language (ASL)-English, la langue des signes québécoise (LSQ)-French interpreting (on site and video remote interpreting)
• Communication Access Realtime Translation (CART)
• accessibility consulting
• communication devices
• workplace accessibility
• conference accessibility coordination
• video conferencing

Counselling Services:

• outreach and counselling to older adults
• general and mental health counselling
• addiction and court diversion services
• outreach to children, youth and families

Employment Consulting

• Assistance with job search
• Employment supports
• Employment resources

Education Programs:

• sign language instruction
• literacy training
• information and public awareness

Hearing Healthcare Services:

• hearing testing
• hearing aid sales
• support for living with hearing loss

Head office:

271 Spadina Rd.,
Toronto, ON M5R 2V3
Website: www.chs.ca

Scope of Work & Deliverables

The deliverables will include:

• development, design and implementation of a quality framework
• education of CHS management and staff about quality frameworks and accreditation
• provide recommendations for an agency wide accreditation program

The deliverables will be conducted through:

• research of models that work effectively in other multi-program, multi-site, matrix organizations
• interviews key stakeholders including CHS's senior management team, program and regional management staff
• surveys and educational seminars where appropriate

Qualifications

• Demonstrated senior level experience in developing a quality framework for a health and social service agency with multiple programs and funders including:
• demonstrated experience developing a quality framework for a multi-program, multi-site, matrix management, health and social services organization
• project management certification or training preferred
• excellent coaching skills, problem solving and analytical skills
• a sound understanding of health care data and metrics
• knowledge of provincial ministry and LHIN mandated measurement tools preferred
• proven experience working to deadlines

Evaluation Criteria

Term of Contract

Work to begin as soon as possible and conclude no more than 12 months from when it begins.

Reporting Relationship

Reports to the Vice President, Programs and Services

Bid Submission

Interested applicants are to submit a proposal that includes the following:

• Brief CV of all consultations highlighting relevant experience and qualifications
• A description of similar work provided in the past five (5) years
• An outline of a work plan including timelines of activities/deliverables
• A budget for the project including all expenses and GST
• Three (3) references from previous projects that relate to this RFP
• Consultant's contact coordinates including email

Deadline for Submissions

Interested applicants should submit a proposal by Wednesday July 18, 2012 @ 5pm and only those selected will be contacted for an interview.

THE CANADIAN HEARING SOCIETY SUPPORTS AN AFFIRMATIVE ACTION
HIRING PROCESS FOR CULTURALLY DEAF, ORAL DEAF, DEAFENED,
AND HARD OF HEARING APPLICANTS.