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Notice: Timmins Office

Shop CHS Help

Frequently Asked Questions:

Q: Problems logging into your account?
Q: Why buy from CHS?
Q: What forms of payment do you accept?
Q: Do I need to create an account to place an order?
Q: What is your shipping policy?
Q: How can I track the status of my order?
Q: How long will it take for me to receive my order?
Q: What is your return policy?
Q: Can I return items purchased online through SHOP CHS to a CHS retail location?
Q: What kind of funding or assistance is available?
Q: Can I view and test the products?
Q: Do I need to make an appointment to visit a CHS retail location?
Q: How do I choose the right amplified phone? What do I need to know?
Q: Are there alternative devices to hearing aids?
Q: Who can I contact if I have difficulty setting up my product?

Q: Problems logging into your account?

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Q: Why buy from CHS?

A:
  • Our products are tested and approved by people who are Deaf and hard of hearing
  • Our 30-day trial period (minus shipping costs) gives you time to try out your device and ensure that you are satisfied
  • Proceeds from the sale of any communication device are reinvested directly into the free programs offered at CHS
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Q: What forms of payment do you accept?

A: For online purchases, CHS accepts:

  • Visa
  • MasterCard

For purchases made in-store, CHS accepts:

  • Cash
  • Debit
  • Visa
  • MasterCard 
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Q: Do I need to create an account to place an order?

A: No.  However, creating an account allows you to easily track orders, learn about developments in technology for people who are Deaf and hard of hearing, and receive special offers.

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Q: What is your shipping policy?

A: Shipping prices vary depending on weight and dimensions. All items are shipped from Ontario and delivered via courier to ensure your item can be tracked. 

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Q: How can I track the status of my order?

A: After purchase, you will be provided with a confirmation number for your order. Once your item has been shipped, you will receive an email from the courier which includes a tracking number.

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Q: How long will it take for me to receive my order?

A: Typically, shipments delivered within Ontario arrive within 1-2 business days. Shipments delivered outside Ontario typically arrive in 2-4 business days, depending on exact location. 

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Q: What is your return policy?

A: Products may be returned in original packaging and condition, within 30 days of purchase date, accompanied by the original receipt. Shipping costs are non-refundable. 

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Q: Can I return items purchased online through SHOP CHS to a CHS retail location?

A: Yes, you can return your item to any CHS office. Products may be returned in original packaging and condition, within 30 days of purchase date, accompanied by the original receipt. Shipping costs are non-refundable.

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Q: What kind of funding or assistance is available?

A: We are well versed in available subsidies to offset the cost of your device or product. We will help you identify if you are eligible for funding and walk you through the application process. Here is a list of some of the funding options you may qualify for:

  • Assistance for Children with Severe Disabilities (ACSD)
  • Ontario Ministry of Health’s Assistive Devices Program (ADP) - Provides limited funding for TTYs, once every five years for Ontario residents
  • Ontario Disability Supports Program (ODSP) - Provides funding for alerting signalling devices and fire alarms, pending eligibility criteria
  • Ontario Works (OW) - Provides funding for essential devices, pending eligibility criteria
  • Veterans Affairs Canada (VAC, formerly DVA) - Funds devices at the discretion of the Veteran’s Affairs adjudicator
  • Workplace Safety and Insurance Board (WSIB) - Provides funding for clients for devices listed under the “Program of Care” at the discretion of their adjudicators 
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Q: Can I view and test the products?

A: Yes. All CHS retail locations have demo products available for testing. Due to space limitations, not all products can be displayed. New models may not always be readily available. Please call or email your preferred location to ensure the product is available for testing. 

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Q: Do I need to make an appointment to visit a CHS retail location?

A: No appointment is required. Visit any CHS retail location during regular business hours, Monday to Friday between 9 a.m. and 5 p.m. 

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Q: How do I choose the right amplified phone? What do I need to know?

A: Amplified phones have varying decibel (dB) levels suited for different types of hearing loss ranging from 30 dB to 50dB of volume-gain. Other options include call display, wired versus wireless phones, large buttons, and memory or picture dialling. A CHS retail staff member would be happy to discuss which options are best suited for your hearing loss. 

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Q: Are there alternative devices to hearing aids?

A: Yes, personal amplification and/or FM systems can offer you a portable way to improve your ability to communicate in many listening situations without using hearing aids. 

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Q: Who can I contact if I have difficulty setting up my product?

A: Our communication devices consultants can assist you with setting up your device. Please contact the following:

Phone Toll Free: 1-866-518-0000

TTY Toll Free: 1-877-215-9533

Fax: 1-866-781-9014

Email: sales@chs.ca

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