Canadian Hearing Society
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Compliments and Complaints

The Canadian Hearing Society is committed to providing excellent service.

We aim to provide a high level of service to our consumers and if you feel that we have served you well we would be delighted to know.

If you have concerns or a complaint, we also want to know. We believe that the process for resolving concerns and complaints should be timely, fair and respectful without fear of interference, coercion, discrimination or reprisal.

You have a choice on how to tell us about your compliment or concern:

  • Send an e-mail to complaints@chs.ca or compliments@chs.ca or Skype complaints.chs . All compliments and complaints received via e-mail will be directed to the appropriate regional office.
  • Communicate with a staff member in the regional office in person verbally or in ASL or contact us by phone, TTY or Skype.

Download a copy of our Complaint Policy.

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