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Notice: Timmins Office

Access to emergency service through 911 for those who are Deaf, deafened and hard of hearing

Access to emergency service through 911 has been challenging for those with hearing loss and speech difficulties.  Over the last few years, CHS has been working diligently with the CRTC Interconnection Steering Committee Emergency Services Working Group to make texting to 911 a reality for Deaf, deafened and hard of hearing people.  Since early 2014, two provinces came on board and others will follow as their technical upgrades are completed.  If you want to know more about texting to 911 (T9-1-1) please visit

CHS will update consumers about advancements in this technology as it becomes available. 

UPDATE: In some parts of Canada, Text with 9-1-1 technology is available now for Deaf, deafened, hard of hearing, oral deaf and speech impaired people to contact emergency services via text. More municipalities and emergency service providers will come on board. Check service availability here


What is Text with 911?

  • T9-1-1 provides 9-1-1 call centres and/or emergency services with the ability to communicate with a Deaf, deafened, hard of hearing or speech impaired (DHHSI) person during an emergency, using wireless text messaging (SMS).

When will it be available?

  • It will be made available in specific areas when network upgrades have been completed. These will be announced on the  website as they become live.  You can check service availability for your area here.

Why is T9-1-1 for people who are  Deaf and hard of hearing?

  • During an emergency, T9-1-1 provides 9-1-1 call centres with the ability to converse with you using text messaging.

What do I do?

  • A deaf, deafened, hard of hearing or speech impaired person wanting the ability to use the service must register for it with their wireless service provider. A compatible handset is required for this service. This can be verified with the DHHSI person’s wireless service provider.
  • Contact your wireless service provider or review the instructions on your wireless service provider’s Web site to register. An active wireless subscription and supported cell phone are required to use T9-1-1.
  • Check your local emergency services or wireless service provider to see if Enhanced 911 is activated in your area. 

For more information:


Read recent news releases from the Canadian Wireless Telecommunications Association in English and ASL:

CWTA News release - Canada’s Wireless Industry Ready to Implement Text with 9-1-1 for the DHHSI - January 24, 2014

CRTC News release Text with 9-1-1 for the DHHSI Community Now Available in Metro Vancouver - March 18, 2014


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